About this role
GUEST SERVICE MANAGER The Manor Amsterdam Amsterdam - Mbo Fulltime Voor jou - Reisvergoeding. - Gelijkheid en diversiteit staat voorop. - Gezellige events & cadeaus. - Ons gezonde fietsplan. WHAT WILL YOU BE DOING? As Guest Service Manager (GSM) for The Manor Hotel Limited Edition in Amsterdam, you are the driving force behind an exceptional Guest Experience. You analyse guest reviews on a continuous basis and advise the hotel teams on actions to improve the Guest Experience. You work together with a dynamic team of Hosts who form the heart of our hotels - welcoming guests, crafting great coffees and wines with snacks in the lobby, serving a delicious breakfast , and ensuring every stay ends with a warm farewell. Your mission is to empower the team to deliver these moments flawlessly. You analyse, advise, coach, train, and inspire daily, creating an environment that allows the team to deliver exceptional service to every guest. You continuously look for ways to elevate the guest journey. In this, you are supported by the Operation Manager and report directly to the General Manager, who is committed to your success. You have a wide experience in 4 start plus service and Food & Beverage. WHO ARE WE? The Manor Amsterdam is also called the most beautiful hotel of Amsterdam East. Where The Manor used to be a hospital and a district office, it is now a modern hotel with beautiful rooms. Special rooms, hotel lobby bar, restaurant PepeNero, Fitness and a location in one of the nicest areas of Amsterdam: what more could you want? As Leonardo Hotels Benelux, we are within the large Leonardo Hotels Group, responsible for all activities for the 28 hotels in the Netherlands and Belgium. At Leonardo Hotels we care deeply about personal growth, connection, and making an impact together. On average, our colleagues work with us for four years, because we always look for good internal career opportunities - and we are quite proud of that! ...