About this role
- About Insight Client Operations Specialist NL Location: Apeldoorn - 2 days a week in office. Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight's solutions by proactively managing people, products, technology, information, and time.The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured.The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction. KEY DUTIES & RESPONSIBILITIES:• Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients in Dutch and in English language. • Collaborate with internal departments to ensure all client requests are picked up within relevant timescales. • Ensure the Sales teams compliance with Insight's policies and procedures. • Communicate direc...