About this role
Møde og forstå kunder Easy Buying Manager (40T, 1year temporary) - IKEA Gwangmyeong Gem job (opens in new window) Søg jobbet - Republikken Korea (Sydkorea) - Kundeservice Jobbeskrivelse - Job-ID: 360514 - Dato for opslag: 12/08/2026 Who you are • You are passionate about customers and act to ensure a positive shopping experience. • You have the IKEA values truly reflect personal values. • You have solid understanding of all aspects of the home-to-home shopping experience. • You have ability cost and budget management. • You have proven leadership knowledge in a people-centric organisation. • You have good communication, negotiation and influencing skills. • You have ability to find solutions for customer and operational issues. • You have ability to work independently and reliably on agreed working methods. • You have good attention to details by being persistent, structured and accurate. Your responsibilities ▪ You contribute to the creation and operational implementation of the local customer relations' action plan. ▪ You support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience. ▪ You contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans. ▪ You implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience. ▪ You implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience. ▪ You ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints. ▪ You provide an inspiring and motivating direction for the team and its individual members to ensure development and succession. ▪ You provide input to the service agreements and contracts with internal and external partne...