About this role
USP Icon Online marketing agency since 2008 USP Icon Strategic partner in the digital world USP Icon Deployment of innovative data and AI tooling iClicks Online Marketing Agency - - - - Building together - - - - - - - - Cta icon Working at Customer Success Manager/Project Manager Time 40 hours HBO or WO Junior to Senior Lelystad Do you help clients grow and want to work in a team where you can make a real difference? Due to our growth, we are looking for a new Customer Success Manager. We have recently welcomed many new clients, which is why we are seeking a colleague who wants to join us in making a difference for entrepreneurs looking to grow their businesses online. As a Customer Success Manager, you'll act as the link between our clients and our online marketers. You'll ensure that clients are satisfied, that we achieve results, and that we capitalise on every opportunity. You'll not only be a point of contact, but also a strategic sparring partner who contributes ideas on growth. You'll be joining a team where collaboration is key. We help one another, share knowledge and celebrate successes together. What will you do? No two days are the same, but your responsibilities will include, amongst other things: - Maintaining client relationships and conducting strategic discussions. - Monitoring customer satisfaction and customer objectives. - Translating client requirements into concrete actions for our specialists. - Supporting clients throughout their collaboration with iClicks. - Analysing results and discussing opportunities for improvement. - Identifying commercial opportunities and growth prospects. You'll work alongside colleagues from the SEO, Google Ads and content teams on a daily basis to ensure that clients achieve the results we're striving for together. You don't need to know how to do everything just yet. Who are we looking for? We believe it's more important that you're a good comm...