About this role
Industry - Catering and Hospitality - Theaters and venues - Boat tour companies - Want to get the most out of Smart Event Manager? With the right training, you'll discover how to work faster and smarter with SEM. The Smart Event Manager Knowledge Center is designed as a platform for our users to quickly and efficiently find answers to their questions without needing to contact the helpdesk. To ensure you are always up to date with the latest features and developments, we organize the free Smart Sessions. - We work with more than 1000 locations. Read what Smart Event Manager has solved for them and how our support is experienced. - Industry - Catering and Hospitality - Theaters and venues - Boat tour companies This is what you will do You will work within the support team for Smart Event Manager (SEM) at Voorraedt. You will be the first point of contact for users of Smart Event Manager software. You will handle functional questions about operating the software directly yourself and assist users in configuring the software. In addition to the functional helpdesk, you will also work on the technical side. Through our own training program, you will quickly master this. You investigate bug reports and clearly specify these for the developers. In this versatile role, you will continuously be in contact with the users of our software due to the knowledge and experience you gain. Moreover, you determine your own development path. A typical day It's 8:30 AM; your workday has just started. You have decided to work from home today because it fits well in your schedule. As soon as you have your coffee, you start reading through your mailbox. Yesterday you helped a customer set up several new standard reservations in SEM, and you see they have just emailed some follow-up questions. You pick up the phone and call the customer to answer them immediately. It's 9:15 AM; time for the daily stand-up. Here we discuss what was done yest...