About this role
Front Office Employee Pullman Eindhoven Cocagne - Toonaangevend in duurzaamheid en MVO - Internationaal toonaangevend merk - Persoonlijk en professioneel - Premium locatie in 't hart van Eindhoven Join Accor: Where Passion and Life Come Together! Would you like to be the face of a premium four-star hotel in the heart of Eindhoven? Then we are looking for you! Accor Group is a pioneer in responsible hospitality, with more than 45 brands, 5,200 hotels, and 10,000 restaurants across 110 countries. At Accor, everything comes from the heart, and when you join us, you become a HEARTIST® ! At Accor, you are more than just a number. You are an essential part of a team where you can truly be yourself and turn your ambitions into reality. We offer opportunities to grow, develop your skills, and even explore new career paths anywhere in the world. And yes, we make sure your efforts are rewarded, not only with great benefits, but also with a genuine sense of purpose. Hospitality comes from the heart. Join us and become a Heartist. Together, we make a difference! **Front Office Employee - Responsibilities** Manage check-in and check-out procedures with attention to detail, ensuring accuracy in billing and guest satisfaction - Perform general administrative tasks including data entry, correspondence, and record-keeping; utilise property management systems to process reservations and guest information accurately - Collaborate with colleagues across departments to meet guest needs promptly and professionally, whilst supporting the team during peak periods - Handle guest concerns and complaints with composure, working towards swift and satisfactory resolutions - Maintain a neat, organised front desk environment and ensure all documentation is filed appropriately **Required Skills and Experience:** • Fluent English speaker with excellent written and verbal communication skills - think of yourself as a wordsmith who can chat with anyone! ...