About this role
SE OFERTA PUESTO DE TRABAJO PARA CLOUD ADMINISTRATOR (DISCAPACIDAD), CUYAS FUNCIONES Y TAREAS SERÁN: VACANTE PARA PERSONA CON DISCAPACIDAD THE CLOUD ADMINISTRATOR IS A KEY OPERATIONAL ROLE FOCUSED ON DAY¿TO¿DAY CLOUD PLATFORM ADMINISTRATION AND SERVICE OPERATIONS. THE POSITION IS SIMILAR IN NATURE TO A TRADITIONAL SERVICE DESK ROLE, BUT WITHOUT DIRECT PHONE SUPPORT, AND WITH A STRONG EMPHASIS ON TECHNICAL EXECUTION, CASE HANDLING, DOCUMENTATION, AND OPERATIONAL ACCURACY. THIS ROLE ACTS AS AN IMPORTANT INTERFACE BETWEEN CLOUD OPERATIONS, ENGINEERING, SALES OPERATIONS, AND SUPPORT TEAMS, ENSURING THAT CLOUD SERVICES ARE DELIVERED, MAINTAINED, AND ADMINISTERED CORRECTLY ACCORDING TO DEFINED PROCESSES AND SERVICE DESCRIPTIONS. CASE & REQUEST MANAGEMENT, CLOUD ADMINISTRATION & OPERATIONS, COMMERCIAL & ORDER SUPPORT QUALIFICATIONS TECHNICAL & OPERATIONAL SKILLS PREVIOUS EXPERIENCE IN IT OPERATIONS, OR SERVICE DESK¿TYPE ROLES. HANDS¿ON EXPERIENCE WORKING WITH SERVICENOW (OR SIMILAR ITSM TOOLS) FOR CASE, REQUEST, AND INCIDENT MANAGEMENT. ABILITY TO PERFORM STANDARD TECHNICAL FIXES AND ADMINISTRATIVE TASKS BY FOLLOWING DOCUMENTED PROCEDURES AND RUNBOOKS. STRONG PROCESS DISCIPLINE AND ATTENTION TO DETAIL. REPORTING & DATA HANDLING GOOD KNOWLEDGE OF MICROSOFT EXCEL, INCLUDING WORKING WITH REPORTS, STRUCTURED DATA, AND BASIC ANALYSIS. EXPERIENCE PRODUCING OPERATIONAL AND SERVICE REPORTS. COMFORTABLE WORKING WITH DOCUMENTATION, ORDER FORMS, AND STRUCTURED OPERATIONAL DATA. DOCUMENTATION & COMMUNICATION PROVEN EXPERIENCE CREATING AND MAINTAINING OPERATIONAL AND TECHNICAL DOCUMENTATION. CLEAR AND PROFESSIONAL WRITTEN COMMUNICATION SKILLS (ENGLISH REQUIRED). ABILITY TO COLLABORATE EFFECTIVELY WITH TECHNICAL AND NON¿TECHNICAL STAKEHOLDERS. NICE TO HAVE BASIC SCRIPTING SKILLS (E.G. POWERSHELL, BASH, OR SIMILAR) FOR SIMPLE AUTOMATION OR DATA HANDLING. EXPERIENCE WORKING IN 1ST¿LINE TECHNICAL SUPPORT, PARTICULARLY IN STRUCTURED, TICKET¿DRIVEN ENVIRON. Para acceder al detalle de la oferta haga click aquí