About this role
LEADING CUSTOMER EXPERIENCE (CX) MANAGEMENT COMPANY IS LOOKING FOR 6 TEAM LEADER FOR THEIR OFFICES IN VALENCIA (SPAIN). IF YOU ARE A SPEAKER OF FRENCH, GERMAN, ITALIAN OR POLISH AND HAVE AT LEAST AN ENGLISH PROFICIENCY AT C1 LEVEL , THEY WOULD LOVE TO HEAR FROM YOU. JOB DESCRIPTION: THE LEADERSHIP, COORDINATION, AND DEVELOPMENT OF A TEAM OF AGENTS, ENSURING THE ACHIEVEMENT OF OPERATIONAL AND QUALITY TARGETS WHILE PROMOTING A POSITIVE, HIGH-PERFORMANCE WORK ENVIRONMENT. RESPONSIBILITIES: - OPERATIONAL MANAGEMENT: OVERSEE DAILY TEAM PERFORMANCE, ENSURING APPROPRIATE SERVICE COVERAGE, ACHIEVEMENT OF ASSIGNED KPIS (QUALITY, PRODUCTIVITY, ETC.), AND REAL-TIME INCIDENT RESOLUTION. - LEADERSHIP & DEVELOPMENT: CONDUCT COACHING SESSIONS, 1-ON-1S, AND CONTINUOUS FEEDBACK TO ENHANCE INDIVIDUAL AND TEAM PERFORMANCE. FOSTER A COLLABORATIVE ENVIRONMENT BUILT ON TRUST. - MONITORING & CONTROL: ENSURE COMPLIANCE WITH COMPANY PROCEDURES AND POLICIES, MONITOR ABSENTEEISM, AND TAKE CORRECTIVE ACTIONS WHEN NECESSARY. - CONTINUOUS IMPROVEMENT: IDENTIFY PROCESS IMPROVEMENT OPPORTUNITIES AND PROPOSE KEY INITIATIVES TO OPTIMIZE SERVICE EFFICIENCY. REQUIREMENTS: - MINIMUM 2 YEARS OF EXPERIENCE AS A TEAM LEADER IN A CONTACT CENTER ENVIRONMENT. - NATIVE PROFICIENCY IN THE REQUIRED LANGUAGE AND ENGLISH PROFICIENCY AT C1 LEVEL. - UPPER SECONDARY SCHOOL DIPLOMA OR EQUIVALENT QUALIFICATION, PREFERABLY IN A TECHNICAL OR TECHNOLOGY-RELATED FIELD. WE OFFER: - TRAINING INCLUDED IN THE HIRING PACKAGE, 1-WEEK DURATION (TECHNICAL TRAINING). - THE COMPANY OFFERS ADVICE AND CONTACTS WITH REAL ESTATE FIRMS REGARDING HOUSING PRICES. - SALARY RANGE: 20.278 - 26.000. Datos de contacto: CÓDIGO DE OFERTA: 102026572076 Si está inscrito en LABORA, tiene que dirigi. Para acceder al detalle de la oferta haga click aquí