About this role
Work tasks: If you're someone who loves learning, solving problems, and love customers, you might be the one we're looking for. Are you ready to embark on an exciting journey with us - we're a dynamic cloud software scale-up? Our rapid growth and ambitious expansion plans present a unique opportunity for both driven professionals and those starting out after graduating. We are currently seeking an Application Support Analyst to work in our support team. As a valued member of the Sysynkt team, your role will cover these tasks: - Proactively monitor and promptly respond to new customer tickets. - Methodically review, progress, and update existing tickets. - Ensure all tickets are attended to promptly or escalated when necessary. - Conduct remote troubleshooting and guide customers through effective solutions. - Execute comprehensive issue and solution testing. - Master the Sysynkt product suite, and contribute by creating Solution articles, helpful videos and other articles to share knowledge and solutions. - Deepen your understanding of the application and its ecosystem, as well as the business processes of our customers, to provide invaluable insights. - Identify and propose process improvements. - Assist the rest of the team If you already enjoy making customers happy, love solving problems and have technical skills then we're keen to hear from you, but we also open to candidates with all levels of experience. This role would also be suited to Computer Science graduates with customer-facing experience, who are looking to start their careers at an exciting scale-up. You will need to: - Truly want to keep our customers happy even under pressure. - Demonstrate proficiency in understanding our clients' business processes. - Possess prior experience in customer-facing roles. - Exhibit comfort with web applications, CRMs, or similar web-based software requiring configuration and management. - Showcase troubleshooting prowess and a passion for problem-solving. - Be eager to delve into understanding the technical side of our product and how our customers utilise it. - Be a team-player but able to work on your own too - Happy to work outside the regular 9-5 to cover our global clients As our clients predominantly operates in the UK or utilise English as their working language, excellent English proficiency is a prerequisite. We offer: A competitive salary according to experience. A dynamic and exciting workplace staffed by passionate people who are keen to grow with the company. Working at a scale-up like Sysynkt gives plenty of opportunities for career growth as we grow and expand. In return we are looking for flexibility, ownership and people prepared to give that little bit extra. Other requirements: If you already enjoy making customers happy, love solving problems and have technical skills then we're keen to hear from you, but we also open to candidates with all levels of experience. This role would also be suited to Computer Science graduates with customer-facing experience, who are looking to start their careers at an exciting scale-up. You will need to: - Truly want to keep our customers happy even under pressure. - Demonstrate proficiency in understanding our clients' business processes. - Possess prior experience in customer-facing roles. - Exhibit comfort with web applications, CRMs, or similar web-based software requiring configuration and management. - Showcase troubleshooting prowess and a passion for problem-solving. - Be eager to delve into understanding the technical side of our product and how our customers utilise it. - Be a team-player but able to work on your own too - Happy to work outside the regular 9-5 to cover our global clients As our clients predominantly operates in the UK or utilise English as their working language, excellent English proficiency is a prerequisite. Option to work from home: Yes