About this role
Security wereld in België en Nederland. Jobomschrijving Reporting and service data management: • Provide timely and accurate reporting based on service tickets. • Search, verify and consolidate the relevant information contained in tickets. • Prepare SLA reports, KPI reports, dashboards and clear management information. • Ensure the quality, completeness, consistency and currency of reporting data. Reporting process improvement and automation: • Improve and automate the current reporting processes, which are still partly manual. • Use advanced Microsoft Excel functionalities to optimize data processing and reporting. • Identify automation opportunities using Power Automate and, where relevant, VBA. • Maintain dashboards and contribute to continuous improvement initiatives. Service Delivery support: • Support the Services Delivery team with administrative and analytical tasks. • Translate operational data into accurate and understandable information for internal stakeholders and management. • Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements. • Take on other related tasks when required, while reporting remains the priority of the role. KEY PERFORMANCE INDICATORS • Timely delivery of SLA and management reports. • Accuracy and quality of reporting data. • Level of automation achieved in reporting processes. • Availability and currency of dashboards. • Internal customer satisfaction regarding reporting. • Number and quality of identified improvement initiatives. Education, Knowledge & Work Experience: • Relevant higher education or ongoing studies in office management, business management, administration, data analysis or a related field. • Strong knowledge of Microsoft Excel, including PivotTables, advanced formulas, data modelling and dashboarding. • Strong analytical skills and experience with data analysis. • Experience with KPI development, SLA reporting and data quality management is an asset. • Knowledge of ITIL processes and experience with CMDB environments are assets. • Experience with Power Automate, VBA, Grafana or similar tools is an asset. Required skills: • Strong analytical mindset and administrative accuracy. • Structured way of working and excellent attention to detail. • Ability to work independently and to prioritize tasks. • Results-oriented and quality-focused approach. • Excellent written communication skills. • Ability to translate data into clear management information. • Proactive attitude and focus on continuous improvement. Languages: • Very good knowledge of Dutch, as communication is mainly internal. • Good knowledge of French and English is an asset.