About this role
Plumbing Service Technician| Northfield, OH
Jackson Comfort
Keep Homes Comfortable. Build a Career You'll Be Proud Of.
At Jackson Comfort, we're more than just an HVAC company—we're a team that takes pride in doing things the right way. Our technicians are trusted advisors to our customers, solving problems with honesty, professionalism, and exceptional service.
We're looking for an experienced Residential HVAC Service Technician who enjoys troubleshooting, takes pride in quality workmanship, and wants to be part of a company that values its people as much as its customers.
If you're tired of working somewhere you're just a number, we'd love to meet you
Job Description
We are looking for an experienced plumber who can diagnose problems, make quality repairs, communicate with customers, and take pride in doing the job right.
Job Duties for Our Next Plumber
Diagnose, repair, and maintain residential plumbing systems
Perform plumbing service, repairs, replacements, and installations
Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems
Identify the cause of plumbing issues and recommend the best solution
Present repair and replacement options clearly to customers
Complete estimates, invoices, and job documentation accurately
Maintain a clean and organized work area, vehicle, and tools
Follow all safety procedures, plumbing codes, and company standards
Provide excellent customer service on every call
Skills & Experience for Our Next Plumber
3+ years of residential plumbing service experience preferred
Strong diagnostic and troubleshooting skills- can assess a system, identify issues, and determine the best path forward under pressure.
Knowledge of residential plumbing systems, repairs, and installations
Ability to communicate options and recommendations to homeowners- You make customers feel heard, valued, and taken care of on every call.
Comfortable working independently in customers' homes
Strong customer service and communication skills
Valid driver's license with an acceptable driving record
Applicable plumbing license preferred or required based on local regulations
Experience with Service Titan heavily preferred- use tablets, mobile apps, and CRM tools to complete forms, enter data, and communicate with the team.
Support your coworkers, ask for help when needed, and contribute to a culture of accountability and growth.
Physical & Environmental Requirements
You’ll work in a wide variety of settings: basements, attics, crawl spaces, mechanical rooms, outdoors, and rooftops—often in tight, dusty, hot, or cold environments.
You’ll be exposed to electrical components and live voltage, active water and gas lines, construction zones and household pets, and weather extremes (heat, cold, rain, snow)
You’ll regularly drive a company vehicle to and from job sites, use ladders and work at heights, lift and carry up to 75lbs, climb stairs, kneel, crouch, and maneuver in confined spaces, and stand and/or walk for extended periods
Hours may include late evenings, weekends, and occasional overtime depending on customer needs and seasonal demands.
What Success Looks Like for Our Next Plumber
Shows up ready to work and follows through on commitments
Takes pride in quality work and attention to detail
Communicates clearly with customers and teammates
Works safely and follows established processes
Takes ownership, solves problems, and is willing to keep learning
Benefits for Our Next Plumber
Company-provided phone/tablet
Tool and safety equipment support
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Company-paid life and disability insurance
Paid training and professional development
Opportunities for career growth and advancement