About this role
Qualifications
• Education:
• Four-year degree in Information Technology, Computer Science, or related field (or equivalent technical certifications/training)
• Qualifications:
• Four years of progressive work experience in technology support and project leadership.
Essential Functions
• Lead the implementation and operational execution of technology plans for contracted school districts.
• Serve as the lead specialist overseeing technology support operations, providing daily operational guidance, technical coaching, and escalation support for Technology Specialists in client districts.
• Partner directly with client school district administrative teams to advise on strategic technology decisions, including technology policy development, purchasing, budgeting, and system implementations.
• Research, evaluate, and architect technical solutions, providing strategic recommendations to the Director of Information Technology and client administrators.
• Oversee and guide the development, deployment, and management of custom applications and system integrations to meet district needs.
• Collaborate with school leadership to analyze complex data processing requirements and design scalable systems to streamline workflows.
• Provide high-level escalation support and advanced troubleshooting for complex network, software, and hardware issues across partner school districts..
• Monitor system performance, uptime, and security to proactively address potential infrastructure or software vulnerabilities.
• Oversee the deployment lifecycle, inventory management, and configuration standards for all school-supported hardware, mobile devices, and audio/visual systems.
• Manage server, cloud, and enterprise user account configurations, security permissions, and system upgrades.
• Lead technology rollouts, software deployments, and system migrations across partner school districts.
• Design, coordinate, and deliver advanced technology training programs for district educators, personnel, and technology team members.
• Maintain comprehensive technical documentation and system architecture guides for all applications and infrastructure used within supported schools.
Additional Responsibilities
• Assist in coordinating work distribution, service ticket quality, and workload prioritization for Technology Specialists to ensure high-quality outsourced IT delivery.
• Model and uphold excellent customer service standards for school personnel through effective communication, resourcefulness, and leadership.
Skills and Abilities
• Advanced proficiency in Mac iOS, Windows, and Google Workspace environments
• Scripting, automation, and API integration capabilities.
• Extensive knowledge of enterprise computing devices, network architecture (wired and wireless), security protocols, routers, firewalls, and system administration.
• Demonstrated leadership, project management, and advisory skills.
• Coaching and mentoring skills to support technology support staff
• Collaboration skills to support partner-district administrative leadership