About this role
*** 26/27 School Year Only - Part time position 20 hours per week *** Essential Functions and Responsibilities:
• Work under the supervision of the Director of Information Technology.
• Provide technical assistance supporting district-wide technology relating to networks, hardware, and software via in-person / telephone support to ensure minimal down time and improve student and staff productivity.
• Provides technical support for users across the district's 3 core school buildings and 3 support buildings. All located on the same campus.
• Maintain and develop, when necessary, technical documentation for the purpose of providing instruction and reference. Provide staff training sessions.
• Researches and recommends appropriate software or hardware for users' needs; installs software and updates.
• Assist in maintaining and supporting district inventory, imaging, software licensing, help desk tickets
• Effectively troubleshoots and supports PC and Apple hardware, servers, printers, and other peripherals.
• Provide support for District's Network infrastructure - i.e. wireless connections, switches, hubs, new wire installation, termination of RJ-45 connectors and CAT 5e/6 connections
• Receives and responds to Help Desk inquiries from staff members regarding technology problems.
• Prepares and/or submits various other records and reports, computer manuals, monthly reports, analytical/diagnostic reports, training materials, inventory lists, spreadsheet, logs, work schedules, memos, correspondence, etc.
• Manages special projects related to information technology.
• Perform other duties as assigned by Director of I.T.
Qualifications:
• Working knowledge and hands-on experience with personal computers, internet/intranet protocols and standards.
• Provides excellent customer service to technology users throughout the school district.
• Represents the Information Technology Department professionally at all times.
• Functions as a team player, who works to bring technology to students.
• Seeks help when needed.
• Ability to maintain accurate records.
• Ability to work under limited supervision following standardized practices and/or methods.
• Ability to diagnose, and solve problems, and exercise independent judgment.
• Ability to plan, organize, prioritize work, complete tasks, and meet deadlines in a timely and efficient manner.
• Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills. Including district administrative staff, and school building staff and students.
• Ability to manage multiple tasks and projects.
• Follows through on all assigned tasks to completion.
• Must be punctual, dependable, self-disciplined, and have excellent attendance.
• Able to maintain confidentiality when dealing with sensitive information and data.
• Strong customer service skills and understanding of business telephone etiquette required.
• Demonstrate effective communication skills, both oral and written.
• Valid Washington State Driver's License. Travel between district locations utilizing personal vehicle.
Special Attributes:
The candidate must maintain these attributes: • Work collaboratively with district staff within the schools and the district; • Maintain composure, professionalism and tact in dealing with students/staff/parents; • Dress and demonstrate appearance appropriate to a professional educational setting; • Effectively communicates with peers, customers, and others. • Strives to achieve maximum productivity in an environment of limited resources. REPORTS TO: Executive Director, Information Technology SALARY: Dependent upon experience and education HOURS/DAYS: 7:30 a.m. – 4:30 p.m./260 day contract/ 20 hours per week PHYSICAL DEMANDS: The duties of this job require the employee to regularly sit and use hands to type, finger, feel, or handle; reach with hands and arms; and manually keyboard. Sitting for extended periods of time is required. Close and color vision/inspection is also required. The employee is also expected to lift and/or move up to 50 pounds. The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility: While performing the duties of this job, the employee is regularly required to stand and walk for prolonged periods of time, push or pull 18-50 lbs., sit, kneel and crouch, twist and bend, use hands to type, finger, handle, or feel; and reach with hands and arm. Sense: The employee is required to talk/hear conversations and other sounds. The employee must be able to communicate effectively in person and over the telephone. The employee is required to taste and smell. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Lifting: The employee must be able to lift or move up to 10 lbs. regularly and occasionally up to 50 lbs; must also be able to lift overhead. The employee may be required to physically move quickly in an emergency or while performing student supervision duties. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Hazards: While performing the duties of this job, the employee must be able to work outdoors in a wide variety of temperatures; from -10 degrees F to 100 degrees F +. The employee may be exposed to wet and/or humid conditions. The noise level in this work environment is moderate. **COMPLETION OF SAFE SCHOOLS WEB BASED TRAINING IS REQUIRED AS A CONDITION OF EMPLOYMENT** For employee benefits and salaries please see our district website at: https://www.csd400.org/apps/pages/index.jsp?uREC_ID=1130407&type=d&pREC_ID=2402692 Columbia School District #400 does not discriminate in any programs or activities on the basis of sex, race, ethnicity, creed, religion, color, national origin, immigration or citizenship status, age, veteran or military status, sexual orientation, gender expression, gender identity, homelessness, disability, neurodivergence, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Title IX Officer, Tavis Crittenden, 787Maple Street, Burbank, WA 99323, 509-545-8573, [email protected] , ADA/Section 504 Coordinator, Mike Taylor, 835 Maple Street, Burbank, WA 99323, 509-545-8571, [email protected] and Civil Rights Compliance Coordinator, Jillian Robillard, 977 Maple Street, Burbank, WA 99323, 509-547-9393, [email protected].