About this role
Summary: The Representative, Operations Services, will perform specialized duties of a complex nature for various assignments within the Operations Division. These duties require independent judgment, decision-making, and extensive coordination with employees, other departments, vendors, and requests from non-district callers.
DISTRICT EXPECTATIONS: All district employees must:
· Demonstrate regular and predictable attendance. Physical presence is expected as part of a reliable and predictable pattern of attendance.
· Support the district’s vision, mission, goals, and Strategic Plan.
· Engage in civility, respect, and professionalism.
· Maintain the professional knowledge and skills necessary to perform the essential duties and responsibilities of their positions. Responsibilities: · Supports department representatives in executing their duties and provide customer service for all operations issues/needs.
· Oversees calendar of events and activities dictated by statute and by school board policies and procedures.
· Participates in the creation and maintenance of pertinent data relating to operations.
· Disseminates information to interested parties relative to rules, policies, and practices.
· Handles personnel matters of a confidential nature and exercises decision making authority and personal initiative within established policies and guidelines.
· Prepares calendars for reporting and payroll purposes.
· Identifies and solves customer service problems.
· Performs any other duties as assigned.
Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the district. Other information: Dependability: Responds to requests for service and assistance. Follows instructions and responds to management direction. Takes responsibility for own actions. Meets attendance and punctuality guidelines.
Cooperation: Establishes and maintains effective relations. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Offers assistance and support to co-workers. Works cooperatively in group situations. Works actively to resolve conflicts.
Customer Service: Displays courtesy and sensitivity. Manages difficult or challenging customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Quality: Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
Use of Technology: Demonstrates required skills. Adapts to new technologies. Troubleshoots technological problems. Uses technology to increase productivity. Keeps technical skills up to date.
NOTE: School Board Policy ensures equal opportunity for all in its personnel policies and practices and does not discriminate on the basis of race, color, gender, religion, national origin, marital status, sexual orientation, gender preference, political beliefs, social/family background, disability or age.
The district accords preference in selection, retention, and promotion procedures to certain veterans and spouses of veterans who are Florida residents.
Experience: Four (4) years of increasingly responsible experience in personnel work preferred.
Language Skills: Reads and comprehends simple instructions, short correspondence, and memos. Writes simple correspondence. Effectively presents information in one-on-one and small group situations.
Mathematical Skills: Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions, and decimals. Computes rate, ratio, and percent and draws and interprets bar graphs.
Reasoning Ability: Applies understanding to carry out detailed but uninvolved written or oral instructions. Deals with problems involving a few concrete variables in standardized situations.
Computer Skills: Microsoft Office required, Lawson preferred.
PHYSICAL DEMANDS:
Physical Activities: Standing, walking, sitting, handling, keyboarding, talking, and hearing.
Lifting Demands: Up to 10 pounds.
Reaching Activities: Both dominant and non-dominant hand; overhead.
Environmental Conditions: Noise Intensity: 3, moderate.