About this role
Qualifications MINIMUM QUALIFICATIONS:
• High School diploma or equivalent. • Two (2) years of experience in computer support or a related field. PREFERRED QUALIFICATIONS:
• Associate’s degree. • Advanced industry certifications in computer repair or equivalent. Relevant experience or education may be substituted to satisfy minimum qualifications. KNOWLEDGE, SKILLS, AND ABILITIES:
• Clear and concise oral and written communication skills; organizational and management skills. • Knowledge of industry-standard networking technologies, procedures, and methodologies. • Knowledge of pertinent regulations, policies, and procedures for the functional area of assignment. • Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention. • Knowledge of and experience with industry-standard equipment, materials, practices, computers, and applications. • Ability to professionally and effectively respond to customer needs and requests for service or assistance. • Ability to efficiently work independently with minimal direction or direct oversight. • Ability to complete industry standard technical certifications including CompTIA A+, Network+, Security+, or equivalent. Revised: 5/31/23 Responsibilities
• Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner. • Use industry-standard tools to install, manage, update, and maintain computer hardware and software. • Assist educators in planning for and use of technology in the instructional program. • Manage the implementation of standard inventory, maintenance, and disaster procedures for resources. • Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques. • Recommend budget requirements and provide purchase order information for school technology planning. • Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation. • Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies. Revised: 5/31/23 Additional Job Information S09, $24.70, 8 hours, 255 days Compensation may increase based upon relevant education and experience.