About this role
Key Duties and Responsibilities Analyse operational and business requirements and translate them into technical requirements for IT infrastructure, networks, IoT devices and connected systems. Configure, deploy and integrate network infrastructure and associated technologies, including routers, switches, wireless networks, IP-based devices and connected equipment. Plan and carry out the configuration, deployment, commissioning and integration of IoT and smart-room technologies within hotel environments. Configure, calibrate and program PLC-based controllers and other programmable or network-connected control systems. Analyse system architecture, network connectivity and device communication requirements to ensure reliable integration between IT infrastructure, IoT devices, controllers and third-party platforms. Liaise directly with technology vendors, equipment manufacturers and service providers to define technical requirements, review proposed solutions and resolve implementation and integration issues. Act as a technical liaison with China-based technology vendors and engineering teams, conducting technical discussions in Mandarin Chinese where required to clarify system requirements, configuration parameters, integration specifications and implementation issues. Interpret Chinese-language technical documentation, configuration instructions and vendor specifications where required for system deployment and troubleshooting. Coordinate with electrical contractors and other third-party contractors during installations, provide technical specifications and implementation requirements, and verify completed work against system requirements. Test and validate new systems and configurations before production deployment and carry out technical troubleshooting and root-cause analysis where integration, connectivity or configuration issues arise. Evaluate existing infrastructure and systems and recommend improvements relating to reliability, performance, scalability and maintainability. Coordinate the technical implementation of new systems from requirements gathering and solution assessment through configuration, commissioning, testing and handover. Maintain technical documentation covering system configuration, network architecture, device integration, implementation procedures and system changes. Provide advanced technical analysis and resolution of complex infrastructure, network, IoT and integrated-system issues requiring specialist technical intervention.