About this role
Kylemore Motor Centre is looking for an organised and personable individual to run our front of house operation. This is a varied role combining reception, customer service, administration, invoicing and bookings, and sits at the heart of the day to day running of the business. You will be the first point of contact for customers, both in person and by phone, and will play a key part in keeping the workshop and sales operation running smoothly. Key responsibilities Reception and customer service ● Greet customers as they arrive and ensure they are dealt with promptly and courteously ● Answer and direct incoming phone calls, taking messages where needed ● Handle customer queries in a professional manner, escalating where appropriate ● Keep the reception and waiting area tidy and presentable Bookings and scheduling ● Book in customer vehicles for service, repair and other workshop work ● Manage the workshop diary, liaising with the workshop team to ensure realistic scheduling ● Confirm bookings with customers and send reminders as required ● Handle rescheduling and cancellations, keeping all parties informed Administration and invoicing ● Raise customer invoices accurately and in a timely manner ● Process payments and maintain accurate records of transactions ● Maintain customer and vehicle records, ensuring information is kept up to date ● Support general office administration, including filing, correspondence and data entry ● Assist with ordering of office supplies and liaising with suppliers where needed ● Provide administrative support to management and the workshop team as required Requirements ● Previous experience in a reception, administration or customer service role, ideally within the motor trade or a similarly fast paced environment ● Strong communication skills, both written and verbal ● Confident using computer systems, including Microsoft Office and booking or invoicing software ● Well organised, with the ability to manage multiple tasks and priorities at once ● A professional, friendly manner and a genuine interest in delivering good customer service ● Comfortable working as part of a small team in a busy workshop environment