About this role
Shift Manager - Site Operations (Ireland) About the Role We are looking for an experienced and people-focused Shift Manager to lead our Site Operations team in Ireland. This role is responsible for the day-to-day management, development and performance of our Technician teams to ensure operational excellence, quality service delivery, and a strong safety culture. The successful candidate will oversee technician scheduling, training, and performance while ensuring surveys and operational activities are completed safely, efficiently and to the highest standards. They will also be responsible for supporting stores operations, ensuring that equipment, assets and fleet resources are available to meet operational requirements. This is a hands-on leadership role that combines people management, operational planning, health and safety oversight, and continuous improvement. The role will involve travel to operational sites across Ireland and occasional out-of-hours support. Key Responsibilities Leadership & People Management Lead, coach and support Technicians and Stores personnel. Create an inclusive, positive and collaborative working environment. Manage performance, attendance, development and wellbeing across the team. Conduct regular one-to-one meetings, performance reviews and development discussions. Support recruitment activities, including interviews and onboarding. Promote a culture of continuous feedback, learning and improvement. Deliver regular team briefings, toolbox talks and operational updates. Operational Management Oversee technician resource planning and scheduling to meet customer and contractual requirements. Monitor technician availability, competencies and utilisation. Manage annual leave requests, overtime and working hours in line with business requirements. Provide operational support and cover for scheduling activities during peak periods or absences. Act as the escalation point for technician queries and operational issues. Training, Quality & Safety Ensure all technicians receive appropriate training and maintain required competencies. Develop, review and maintain training materials, procedures and records. Conduct site audits and inspections, ensuring follow-up actions are completed. Work closely with Health & Safety teams to maintain compliance and promote best practice. Monitor quality standards across operational activities and implement improvements where required. Support investigations, reviews and corrective actions relating to safety and quality issues. Stores & Equipment Management Oversee stores operations and equipment distribution processes. Ensure equipment, PPE and assets are available and supplied to support planned work activities. Identify potential shortages and implement solutions proactively. Ensure compliance with company processes relating to equipment, asset management and fleet operations. Continuous Improvement