About this role
Answering the main telephone number of the Mid West Simon Community. This involves either directly answering the query or transferring the caller to a relevant staff member (appropriate training will be provided) • Keeping a log of all telephone calls received • Managing the general email inbox of the Mid West Simon Community. This involves either directly answering the emails or transferring them to a relevant staff member (appropriate training will be provided) • Accessing the telephone system to recover voicemail messages from the previous day, taking note of the messages and dealing with them appropriately • Greeting and assisting members of the public/others who physically come into the office • Taking donations (over the phone and in person) – using the “Sumup” payment solution • Ensuring that the general reception area is kept clean and tidy at all times • Working closely with the EA to the CEO • Keyholder: opening and closing the office) • Providing administrative support where needed (as directed by the CFO). CE Scheme Skills