About this role
Key Responsibilities - Claims Handling • Manage first notification of loss, ensuring all details are recorded accurately • Assess and process motor damage claims efficiently to support cost control and reduce claim life cycles • Communicate clearly with claimants, repairers and authorised representatives • Ensure all actions comply with regulatory rules, codes and company procedures Customer Service • Deliver a high standard of service to claimants throughout the claims process • Handle complaints proactively and professionally in line with regulatory expectations • Maintain strong relationships with internal and external stakeholders Administration and Support • Maintain accurate records and documentation • Use internal systems confidently (PC literacy essential) • Support wider team objectives and contribute positively to company performance Accident Repair Management require enthusiastic customer service personnel to join our team in Bray Co Wicklow . This role will require a proactive and customer focused approach to the management and processing of motor damage claim handling activities. Potential candidates would ideally have CIP or QFA status, however APA is a minimum requirement. Previous experience in a customer facing motor damage or customer service role is essential