About this role
Job summary
This is an exciting opportunity to work as a receptionist at a GP practice covering sessions for scheduled holidays, sickness and other adhoc requests.
The purpose of the role is to:
Receive, assist and direct patients in accessing the appropriate appointments, service or healthcare professional in a courteous, efficient and effective way
Offer general assistance to the Practice and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Undertake a variety of administrative duties to assist in the smooth running of the Practice.Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
We are looking for a positive and enthusiastic receptionist to join our established and hard working team. The role requires someone who is diligent, friendly and capable, someone who is self motivated, a good communicator and always striving for the best for the patients.
Ideally the candidate will have experience of working in a reception environment within a healthcare setting but this is not essential as on-the-job training will be provided. Exceptional candidates without healthcare experience but with a strong and relevant background will also be considered.
About us
We have a team of 9 part-time receptionists plus additional bank staff supporting a team of 6 doctors, 4 nurses/assistants and 2 phlebotomists. We are always striving to deliver the best possible health services for our patients.
Our site at Warmdene Surgery is situated just two minutes off the main A27, offering bright and modern facilities with free parking and good public transport options. We use the EMIS web clinical system.
Job description Job responsibilities
JOB TITLE: Receptionist
REPORTS TO: Practice Manager
HOURS: Morning sessions run from 07:45am until 12:45pm and afternoon sessions run from 13:45pm until 18:45pm.
Job Summary:
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate appointments, service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice reception team are defined in the job description and may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.
Person Specification
Qualifications Essential
Minimum GCSE Grade A to C in English and Maths. IT Literate including Outlook & Word. Excellent communication skills (verbal and written) with ability to deal confidently with patients from all backgrounds.
Experience Essential
Prioritisation of workload and being able to self-manage. Ability to work without direct supervision and determine own workload priorities and where appropriate make safe and suitable decisions. Able to investigate problems and implement corrective actions. Working with confidential, sensitive information
Desirable
Previous experience of working as a receptionist in a healthcare setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Warmdene Surgery
Address County Oak Medical Centre
Carden Hill
Brighton
BN1 8DD
United Kingdom
Employer's website https://www.warmdenesurgery.co.uk/ (Opens in a new tab)