About this role
Job summary
The Christie NHS Foundation Trust is looking to recruit enthusiastic, self-motivated and compassionate people to work in our hospital.We are looking for people with experience in working in a customer service / health care or social setting who are highly motivated / caring / flexible with proven problem solving, communication and keyboard skills?An exciting opportunity is now available to work in our admin and clerical team located in the transport department. The post holder will be responsible for assisting in the high-quality service provided to our patients and staff, as well as the efficient running of the service. The post holder will also provide health care assistance to patients waiting in the hospital transport waiting area under supervision and guidance from other members of the team, collate, input and analyse basic patient data on a range of systems and web portals. The post holder must work within The Christie NHS Foundation Trust policies and Health & Safety legislation.The successful candidate will receive hands on training of all tasks as well as work towards The Christie Care Certificate
Main duties of the job
This post is a dual role position where you will be expected to work with in a team of three transport clerks as well as be the first port of call for any patient needs in the department. The successful candidate will work closely with the management team to implement change and lead the department to success.Hours are 30 per week on a flexible rota within a remit 8:00 am till 20:00 pm Monday to Friday/ occasional Saturday may be required.To be successful, you will need to show you fulfil the essential criteria on the person specification.
About us
The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.
We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.
Job description Job responsibilities
Planning and Service delivery Co-ordinate and over-see the booking of non-emergency patient transport for patients to and from The Christie Be able to work multi computer systems for example NWAS, WMAS (PTS Providers), taxi docket database, google maps, and the Trust Medway PAS system. Plan and schedule volunteer driver's workloads. Maintain an electronic database of volunteer drivers' work and taxi bookings Use own judgment to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags and medical equipment in line with standard operating procedures (SOPs) etc. Understand and apply medical terminology, hence ensuring the correct vehicle is allocated to deliver the patient to their destination. Constantly review planned journeys to optimise routes. Demonstrate good geographical knowledge for best cost efficiency. Ensure all non-patient transport is accurately recorded in the transport database. Prioritise and manage own workload to meet patients' needs. Work independently at times. To work to tight deadlines, reorganising schedules in own workload in order to achieve these deadlines. Be the first point of contact for administration decisions on patient transport bookings. Conduct and participate in regular surveys. Provide assistance to other members of staff when problems or delays occur in transportation arrangements for patients, seeking guidance from the Support Manager where appropriate. Assist in the co-ordination and facilitation of inpatient discharges and inter-hospital transfers, seeking support managers advice where appropriate. Cooperate with colleagues to achieve the most effective operation for daily workloads. To be responsible for the weekly rotas for the team Prepare a daily report of departmental activity including any breaches to service level agreements.Financial Management & Business Planning Provide volunteer drivers with invoices for each part of their journey. Validation of taxi Invoice in preparation for payment To be responsible for procurement processes, including requisition / ordering / receipting against relevant departmental budgetsHuman Resources Management Follow all relevant policy and legislation in relation to non-emergency patient transport including standing operating procedures relating to the service. Oversee and supervise the work of other colleagues in the department and report/escalate any concerns to the support manager. Assist the support manager in HR administration, i.e. return to work interviews, PDR, and recruitment.Communication Skills Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust. To work as part of a team, to communicate effectively on a daily basis with all calibre of staff, and the general public. Provide advice and guidance to patients in relation to their transport bookings whether it be face-to-face, telephone queries or via email. Show compassion and understanding when exposed to destressing / emotional and unpleasant circumstances, taking personal action to resolve patient issues / concerns in the first instance and where appropriate escalating to the Support Manager. Communicate sensitive information in a diplomatic manner with departments both internally and externally. Where relevant to assist the support or senior management in the collation of information relating to investigations, complaints, datix incidents relevant to area of work.Patient Care Assisting with supporting patients health needs: Assisting patients to and from the bathroom Manual handling and moving, this may involve patient transfers. Oversee general wellbeing of patients' basic needs, i.e. offer refreshments, take. basic observations and escalate where appropriate (training to be provided)Working Conditions Be available to plan and organise work flexibly on a shift pattern between the hours of 8am and 9pm (this may include a Saturday morning shift on a rota basis)Teaching/Training Attends all relevant mandatory training courses. Maintains own personal development. Train new members of staff in the day-to-day processes of the hospital transport service
Person Specification
Qualifications Essential
Secondary-level education GCSE Maths and English at C-grade or above, or equivalent Vocational healthcare qualification at level 3 or willingness to work towards Christie care certificate or willingness to work towards
Experience Essential
Experience in a front patient/customer service role Previous care experience Previous administrative and clerical experience in a hospital environment Previous experience of supervising staff Evidence of working autonomously and as part of a team Proven experience of working to deadlines
Desirable
Good knowledge of clinical governance and risk management processes Proven ability to meet performance standards Experience of recruitment and selection process
Skills Essential
Good written and verbal communication skills Good keyboard skills and IT literate (familiar with Microsoft Office software packages) Organisational ability Ability to prioritise workload Ability to work proactively both in isolation or as part of a team Self-motivated and productive without constant supervision
Desirable
Negotiating and influencing skills Observation recording or willing to train
Knowledge Essential
Knowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers Knowledge of NHS administrative procedures including recruitment and selection process Understanding of the importance of data protection and confidentiality
Desirable
Understanding of the General Data Protection Regulation 2018 Knowledge of Trust policies and procedures Understanding of the healthcare support worker role in an Outpatient setting
Values Essential
Ability to demonstrate the organisational values and behaviours
Other Essential
Attention to detail and accuracy Ability to work under pressures Ability to follow standard operating procedures or policies Adaptable to change and flexible in approach to new procedures or working practices
Desirable
Ability to interpret performance information and develop action plans to support improvement
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Christie NHS FT
Address Central Administration - E00040
Manchester
M20 4BX
United Kingdom
Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)