About this role
Job summary
We are looking for a Fertility Administrator to join our friendly and dedicated team at Cambridge IVF in Trumpington.
This is a rewarding opportunity for an organised, compassionate and highly professional administrator who will be an important point of contact for our patients throughout their Fertility treatment.You will be responsible for providing efficient administrative support to both our patients and clinical team.
The Ideal candidate will have excellent customer service, attention to detail and the ability to maintain confidentiality in a sensitive healthcare environment.
For further details please contact Karen McPhee on 07923240676
Interviews will be held on Monday 7th September 2026.
Main duties of the job
Coordinating patient consultations, scans, investigations and treatment appointments.Managing patient correspondence, treatment documentation and clinical records.Communicating with patients by telephone or email in a professional and sensitive manner.Processing referrals, test results and clinical correspondence accurately and promptly.Maintaining accurate, confidential and up-to-date patient records.Managing appointment changes and responding effectively to patient queries.Ensuring all administrative processes comply with clinic policies, confidentiality requirements and relevant regulatory standards.Handle patient payments and receipts as required.Coordinate with nurses, doctors and laboratory staff to ensure smooth patient flow and timely service delivery.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- Please note that we cannot accept applications from individuals who do not have the right to work in the UK or who have less than 6 months remaining on their visa from the proposed start date."
This vacancy will close at midnight on 30th August 2026.
Interviews are due to be held on 7th September 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications Essential
Educated to A level or NVQ level 3 Customer Service/Business Admin
Desirable
Secretarial/Administrative qualification or equivalent
Experience Essential
Previous experience in an administrative or patient-facing healthcare role. Experience of working in a busy administrative environment. Experience handling confidential and sensitive information.
Desirable
Experience working within an NHS, private healthcare, IVF or regulated clinical.
Knowledge Essential
Sound knowledge of office procedures Understanding of customer service Experience using electronic databases and Microsoft Office or equivalent systems Understanding of the importance of confidentiality and data protection
Desirable
Knowledge of the Trust including awareness of priorities Able to learn and use specialist clinical and administrative systems Understanding of HFEA regulations Knowledge of IVF/ICSI, IUI, fertility preservation or other assisted conception treatments
Skills Essential
Ability to remain calm and professional when dealing with distressed, anxious or upset patients Ability to prioritise workload and meet deadlines Highly organised with excellent attention to detail Strong organisational and time-management skills Excellent written and verbal communication skills Excellent interpersonal and customer service skills Ability to work as part of a team Able to work accurately under pressure Ability to store and safeguard confidential documents Able to produce professional correspondence and maintain accurate records
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Cambridge IVF - Kefford House
Cambridge University Hospitals NHS Foundation Trust
Cambridge
CB2 9LG
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)