About this role
Job summary
The Band 2 Receptionist provides a professional and efficient front-line reception and administrative service, acting as the first point of contact for service users, GPs, patients, relatives, and other healthcare professionals. The post holder will manage face-to-face and telephone enquiries in a courteous and professional manner, ensuring compliance with Trust policies, procedures, data protection regulations, and confidentiality requirements.
The role involves responding to routine queries, prescription request, sourcing and providing relevant information where appropriate, taking accurate messages, and escalating more complex enquiries to the relevant member of staff. The post holder will support the smooth day-to-day running of the service by maintaining effective communication, delivering excellent customer service, and ensuring a positive experience for all service users.
Main duties of the job Provide comprehensive reception and administrative support to the FTB service, ensuring a professional and efficient service is delivered at all times. Use Microsoft Office applications, including Word and Outlook, to produce, format and distribute a range of documents such as letters, reports, tables, notices and other correspondence. Manage daily email communications, including sending and receiving emails, responding to routine enquiries and escalating issues where appropriate. Undertake a range of routine administrative duties including filing, photocopying, scanning, record management and document production using appropriate office systems and equipment. Provide a telephone and reception service for the locality team, receiving and directing calls appropriately, taking accurate messages and ensuring timely communication with relevant staff members. Maintain accurate records of telephone messages and enquiries in line with departmental procedures.Validate and update patient demographics and personal details on the FTB database and other relevant systems, ensuring information is accurate and up to date. Ensure all administrative duties are carried out in accordance with Trust policies, information governance requirements, data protection legislation and confidentiality standards. Contribute to the smooth day-to-day operation of the service and support the delivery of a positive experience for patients, families and healthcare professionals.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Essential Essential
Educated to GCSE or equivalent grades 9-4 Good command of written English Working knowledge of MS Office applications, particularly Outlook, Word, Excel, Powerpoint
Desirable
Professional attitude towards patients and their families. Friendly and approachable. Highly motivated and enthusiastic, reliable and conscientious Punctual and flexible across hours of work when required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address Washwood Heath Health and Wellbeing Centre
Clodeshall Rd, Saltley,
Birmingham
B8 3SN
United Kingdom
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)