About this role
Job summary
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
Our mission is to be a focused team of caring and responsive people consistently providing our patients with an environment that is safe and efficient in the delivery of the best possible outcomes
Job description Job responsibilities
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and triage for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Process incoming and outgoing mail
f. Initiating contact with and responding to, requests from patients, team members and external agencies
g. Action GP2GP tasks
h. Read code data on EMIS
i. Photocopy documentation as required
j. File and store records as required
k. Data entry of new and temporary registrations and relevant patient information as required
l. Input data into the patients healthcare records as necessary
m. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
n. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
o. Manage all queries (including administrative queries) as necessary in an efficient manner
p. Carry out system searches as requested
q. Maintain a clean, tidy, effective working area at all times
r. Monitor and maintain the reception area and notice boards
s. Support all clinical staff with general tasks as requested
Person Specification
Experience Essential
Experience of working within an NHS setting.
Desirable
Experience of working within an NHS setting.
Qualifications Essential
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Desirable
AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hungerford Medical Centre
Address Hungerford Medical Centre
School Crescent
Crewe
CW15HA
United Kingdom
Employer's website https://www.hungerfordmedicalcentre.nhs.uk/ (Opens in a new tab)