About this role
Job summary
To act as a focal point of communication between the GPs, practice manager and other members of the Balance Street Practice.To ensure administrative and clerical duties within the practice are carried out within the practices guidelines and policies. To support registrations administrator with the processing of all aspects of registration process. To ensure the day-to-day activities of the practice are carried out accordingly.
Main duties of the job
Opening post and scanning documents when required. Processing EDT and scanned documents to patient records using AI software and ensuring each document is sent on correct task pathway. Supervision and management of admin team Accurx inbox and actions required and liaising with clinical staff and secretaries. Supervision and management of practice emails and actions required and liaising with clinical staff and secretaries
Processing EMIS documents
Sending texts and letters to patients that have DNAd hospital appointments- focusing on vulnerable adults and children to raise any potential safeguarding concerns. Returning letters that patients aren't registered at the PracticeProcessing notifications of death and liaising with GPs to ensure they are dealt with efficiently and sensitively. Recording Patient respect forms. Supporting registrations administrator by booking in received patient notes and checking newly registered patients records for digitised notes. Assisting with processing of all aspects of registrations. GP2GP degraded events
About us
Balance Street Practice isan established NHS GP practice proudly serving the community of Uttoxeter and surrounding areas of Staffordshire. We provide care for approximately 14,300 registered patients, delivering safe, effective, and compassionate healthcare tailored to individual needs. Our practice is guided by core values of respect, kindness, professionalism, teamwork, and continuous learning, which underpin our commitment to high standards of patient care and staff wellbeing. The practice is led by 4 GP partners and supported by a skilled and dedicated team of 46 employed staff, including clinical, nursing, administrative, and support colleagues, all working collaboratively within the wider NHS and Primary Care Network. We offer a comprehensive range of services, including general medical services, long-term condition management, health promotion and disease prevention, immunisations and vaccinations, family planning, minor surgery, mental health support, and enhanced services, ensuring accessible, holistic care for our patients close to home.
Job description Job responsibilities
Issue and receipt of standard communications and records between the practice and the Health Authority and other outside agencies. Opening post and scanning documents when required. Processing EDT and scanned documents to patient records using AI software and ensuring each document is sent on correct task pathway. Supervision and management of admin team Accurx inbox and actions required and liaising with clinical staff and secretaries. Supervision and management of practice emails and actions required and liaising with clinical staff and secretaries. Processing EMIS documentsSending texts and letters to patients that have DNAd hospital appointments- focusing on vulnerable adults and children to raise any potential safeguarding concerns. Returning letters that patients aren't registered at the Practice Processing notifications of death and liaising with GPs to ensure they are dealt with efficiently and sensitively. Recording Patient respect forms. Supporting registrations administrator by booking in received patient notes and checking newly registered patients records for digitised notes. Assisting with processing of all aspects of registrations. GP2GP degraded events
Person Specification
Experience Essential
Experience in Administration desirable but training will be provided.
Desirable
Experience of working in a GP practice desirable but not essential
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Balance Street Practice
Address Balance Street
Uttoxeter
Staffordshire
ST14 8JG
United Kingdom
Employer's website https://www.balancestreetpractice.co.uk/ (Opens in a new tab)