About this role
Job summary
We are looking for an organised and proactive IT and Digital Services Administrator to support the effective use of technology across our GP Practice. The post holder will help maintain and develop the practice's digital systems, ensuring staff have reliable and secure access to the tools needed to deliver high-quality patient care.
Key responsibilities include providing first-line IT support, managing user accounts and system access, maintaining practice hardware and software, supporting NHS digital platforms, and assisting with information governance and cyber security requirements. The role will also support digital projects, system upgrades, and the implementation of new technologies to improve services for patients and staff.
Working closely with the Practice Manager, clinicians, and external IT providers, the successful candidate will help ensure systems remain secure, compliant, and efficient. Strong organisational, communication, and problem-solving skills are essential, along with a commitment to continuous improvement and excellent customer service.
This is an excellent opportunity for someone with an interest in healthcare technology who wants to contribute to the ongoing digital development of primary care services.
Main duties of the job
Support and maintain the Practice's digital systems, including EMIS Web and Blinx Paco, providing first-line IT support and managing user access. Lead digital improvement projects, develop workflows, and promote effective use of technology across the Practice. Support administrative operations, appointment system management, and service delivery. Produce reports and data analysis, assist with information governance and data protection compliance, liaise with NHS organisations and suppliers, and provide staff training on digital systems and processes. Work closely with the Practice Manager and wider team to improve efficiency, performance, and patient care.
About us
Dingle Park Practice is a well-established NHS GP practice based at the Riverside Centre for Health in Liverpool, providing high-quality primary care services to a diverse patient population. The Practice is a member of the Central Liverpool Primary Care Network (PCN) and is committed to delivering safe, effective, and patient-centred healthcare. It offers a wide range of services including chronic disease management, vaccinations, health promotion, screening, and preventative care.
The Practice works closely with local NHS organisations, community services, and partner agencies to improve patient outcomes and enhance access to healthcare. Dingle Park Practice embraces innovation and digital transformation, continuously developing its systems and processes to improve efficiency, patient experience, and service delivery.
Our multidisciplinary team includes GPs, nurses, healthcare professionals, administrative and support staff who work collaboratively to provide responsive and compassionate care. We are committed to continuous improvement, staff development, and the effective use of technology to support both patients and colleagues.
Job description Job responsibilities
Job Title
IT and Digital Administrator
Job Description
The IT and Digital Administrator is responsible for leading and supporting the Practice's digital systems, administrative operations.
The role combines operational administration, digital leadership, information governance responsibilities, system development and first-line IT support. The post holder will work closely with Partners, Practice Management, clinical staff and external organisations to ensure the effective delivery of administrative and digital services across the Practice.
Key Responsibilities
Digital Systems & IT Management
Act as lead administrator for Practice admin and digital systems including EMIS Web, Blinx and associated platforms.
Provide first-line IT support for Practice staff and coordinate with external IT providers where required.
Maintain user accounts, permissions and system access across Practice digital platforms.
Monitor and maintain digital infrastructure to ensure continuity of service and minimise operational disruption.
Investigate, troubleshoot and resolve technical issues affecting Practice operations deferring to iMersey as appropriate.
Support the implementation, configuration and optimisation of new digital systems and technologies.
Digital Transformation & Service Development
Identify opportunities to improve operational efficiency through digital solutions and process redesign.
Lead and support digital transformation projects across the Practice.
Design, develop, implement and maintain digital workflow when needed.
Support the development and implementation of new pathways and service delivery models.
Act as Digital Champion for the Practice and promote best practice in digital working.
Administrative Leadership
Coordinate and support the effective operation of the administrative duties.
Provide guidance and support to administrative staff regarding processes and workflow.
Help and monitor administrative workload.
Lead with appointment system management, ensuring clinic schedules and appointment books are configured accurately.
Oversee and support the admin team.
Support Practice Management with operational planning and service delivery.
Data Analysis & Performance Management
Design and undertake searches using Practice systems.
Produce reports and data analysis to support operational, clinical and strategic decision making.
Support achievement of Practice contractual requirements.
Information Governance & Compliance
Support information governance activities including Data Protection Impact Assessments information.
External Liaison & Representation
Liaise with external organisations including NHS bodies, ICB teams, software suppliers and digital support organisations.
Represent the Practice at digital, extended access and other relevant meetings.
Training & Staff Development
Support training staff regarding digital systems, workflows and administrative processes.
General Responsibilities
Undertake any other duties appropriate to the role and grade as reasonably required by the Partners or Practice Management.
Reports to Practice Manager
Person Specification
Experience Desirable
Knowledge of EMIS web or similar application. Experience of working primary care. Knowledge of Blinx PACO.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dingle Park Practice
Address Dingle Park Practice
Riverside Centre for Health
Park Street
Liverpool
L8 6QP
United Kingdom
Employer's website https://www.dingledocs.nhs.uk/ (Opens in a new tab)