About this role
Job Description
As a Night Auditor, you will be responsible for providing a detailed review of accounting entries and at night providing a welcoming and friendly guest experience to everyone staying with us.
You will be working on your own most of the time from approximately 11pm to 7 am. Reporting to the Front Desk Manager, you are responsible for performing the following tasks to the highest standards:
Responsibilities are as follows:
• Provide friendly, customer-oriented service.
• Register arriving guests
• Provide information on hotel facilities and local points of interest
• Provide guest services (concierge), baggage handling as required.
• Process check-outs.
• Process telephone calls and reservations from all sources.
• Resolve minor guest complaints and/or refer to Hotel Manager or Front Desk Supervisor as required
• Complete cash summary and submission each shift.
• Accurately posting room fees and related taxes.
• Verifying all account entries and balances.
• Address any discrepancies.
• Conduct hotel walk around from time to time to make sure doors are closed and all is in good order.
• Provide cleaning to public areas as required and time allows
What attitudes, behaviours and skills are we looking for?
• Experience serving guests in the hospitality industry is an asset
• Strong English communication skills (written and verbal) with emphasis on problem-solving.
• Must be a team player.
• Good attention to detail and good judgement.
• Prior cash and credit card transactions and clerical experience is an asset.
• Basic computer skills are necessary for using the Reservation System.
• Must be self-motivated within the office environment and able to work with minimal supervision.
• Must have a valid work permit for Canada to be considered.
• A Criminal Record Check is required
Perks and Benefits
• Shared staff accommodation. Private room.
• Laundry facilities in all housing units
• Team lunches and activities
• Health benefits
• Friends and family discount at The Robson (Jasper) and Mountaineer Lodge (Lake Louise) and Best Western Plus Valemount Inn and Suites based on availability
• Benefits after six months #BWV
$ 22.00-$24.00 per hour