About this role
You’re a proven leader in the trade, and you want to join a team that values your expertise, empowers your leadership, and gives you the autonomy to build a winning department.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in the Richmond area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to lead a team like this. How much you feel appreciated when you build systems that work and mentor technicians who excel. How much we invest in leadership development and industry-leading training. How rewarding it is to drive operational excellence in a company where quality and integrity come first. People often come to us looking for a job. They stay with us because they find a fulfilling career, leadership support, and real opportunities to grow.
Why Choose SoGood Plumbing, Heating & Air
• Competitive Compensation: Competitive base salary plus performance bonuses/incentives.
• Health Coverage: Medical, Vision, and Dental Insurance with SoGood paying $250 monthly towards medical.
• Work-Life Balance: Unlimited Paid Leave.
• Retirement: 401(k) retirement plan.
• Leadership Development: Paid executive and operational training through Nexstar Network.
• Company Tech: Company-supplied phone, and iPad/laptop.
The Big Task
You will lead, mentor, and scale our HVAC service department to deliver exceptional service, hit operational targets, and build a high-performing team of elite service technicians.
Key Sub Tasks
• Lead, coach, and develop service technicians through regular ride-alongs, technical training, and soft-skill development.
• Oversee daily service operations in coordination with dispatch to maximize field efficiency and customer satisfaction.
• Track and manage key departmental metrics (KPIs), including revenue goals, average ticket size, conversion rates, and customer review scores.
• Handle escalated customer concerns with professionalism, ensuring high client retention and five-star satisfaction.
• Conduct weekly team meetings, technical review sessions, and safety briefings.
• Ensure all truck inventory, equipment, tools, and departmental paperwork meet company standards.
• Recruit, interview, and onboard top-tier HVAC talent to support company growth.
If you want to be part of something bigger than just a job—make this career move and lead a team where your impact drives the entire company's success. If this sounds like you, learn more about us at sogoodplumbingandhvac.com.
Equal Opportunity Employer
There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you $80K - $120K