About this role
L4 – CSPM (Collection Strategy) Designation EXEC MGR Department CSPM Level L4 Employment Type Full-time Location Pune Reporting Manager Title ASSISTANT MANAGER Language Marathi, Hindi & ENGLISH Travel Yes Academic Qualification Any Graduate/ PG/MBA Work Experience Minimum 2 years Domain Knowledge (Preferable) NBFC/ BFSI/ Banking Key Responsibilities Process related Allocation of cases. Managing HO WO pool in joint co-ordination with Central agencies & field teams. Representation of cases. Driving other central initiatives (wallet payment, Special Projects) Coordinator for field team w.r.t. technical issues faced in FinnOne. Setting allocation rules in co-ordination with IT team. Ensure proper resolution is provided for ICRM queries raised related to Collection issues. Performance related Maintain the ratio of clearance through representation as per given targets. Adhere the TAT for completion of special projects. Ensure system rules are set well in time and execution is in line with logics set. Cases opened on Paynimo ID; maximum cases should be resolved without flowing them to field team. Ensure HO WO cases are allocated to central agencies as per stable pool. Compliance related CRM queries needs to be closed as per the TAT assigned. Maintain the TAT of hold cases eligible for representation. Timely release of higher bucket cases hold on Paynimo ID Key Skills Required Technical Skills: Time discipline Working with others Relationship management Result orientation Multitasking Key Performance Indicators Maximum cases are resolved through representation. Maximum cases are resolved on Paynimo id. Follow the timelines of central hold cases. Ensure proper logic is set in systems w.r.t. Allocation of cases. Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates (On company policy) Additional Comment (if any) -