About this role
Senior Network Operations Engineer (NOC) We are looking for a Senior Network Operations Engineer to help build and develop our Network Operations Center (NOC) capability and ensure reliable, secure, and efficient network services. What you will do: Support the setup and transition of the NOC function, including tools, processes, and ways of working. Monitor network infrastructure, analyse alerts and performance metrics, and drive service restoration. Own and lead investigations of complex incidents, troubleshooting, and root cause analysis. Identify recurring issues and contribute to proactive problem management and service improvements. Optimise monitoring coverage and ensure effective service visibility. Review and support implementation of network and firewall changes. Ensure network services are maintained, patched, configured, monitored, and backed up. Maintain operational documentation, configuration records, and CMDB accuracy. Collaborate with internal teams and external vendors to resolve incidents. Develop scripts, automation, and AI-driven improvements to increase NOC efficiency. Coach and mentor NOC engineers and support continuous improvement. What we are looking for: 5+ years of experience in a Network Operations environment. Strong knowledge of LAN, WLAN, SD-WAN, Next-Generation Firewalls, and DHCP. Experience with incident management, troubleshooting, and root cause analysis. Understanding of related infrastructure technologies (e.g., servers, cloud). Relevant certifications (e.g., Aruba, Palo Alto, EfficientIP) are an advantage. ITIL Foundation certification preferred. Strong organisational, coordination, and problem-solving skills. Join us to shape and grow our NOC capability while ensuring the stability and security of our global network services.