About this role
Job Req ID: Posting Date: Function: Location: Salary: Location This role is based out of our New Bailey, Manchester office. We have a hybrid working model of 3 days together and 2 days wherever. Due to the nature of the work, you will need to be elegible for security clearance+. About the role The purpose of this role is to help create, implement and support technical solutions that impact internally and/or externally. It supports the execution of the software engineering strategy and roadmap that supports BT’s commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence. The role is to work with other engineers build and support network and computing components of the prisons platform, working closely with internal teams, Openreach engineering people and external customers. It is key to providing outstanding service to our customers by maintaining and improving the products we supply them with. What you’ll be doing Supports the maintenance of IT infrastructure components, tools or locations and contributes towards ensuring the creation of designs on services (e.g., network, security, storage, compute), which are to be produced in line with design standards Contributes to the collaboration with application development, enterprise architecture, infrastructure and cyber security teams to assist in the implementation of effective product roadmap) Contributes to the automation and orchestration capabilities across the environment and establishes process and procedures that promote efficiency, solving day-to-day user problems Provides day-to-day support to internal tools and system health, as well as infrastructure implemented for all projects and supporting the management of customer support contracts Contributes to the collaboration with technical architects to translate architectural designs into operations Supports in the implementation of ways to improve working processes within the area of infrastructure engineering responsibility, including network and infrastructure performance and health Essential Skills / Experience Windows (AD, DNS, GPOs, WSUS, server management) & Linux (RHEL/OEL) Administration with intermediate scripting and automation skills (at least one of PowerShell, Bash, Perl, Ansible) including system updates. SNMP Monitoring & Alerting experience (PRTG or equivalent) Strong Problem-Solving Skills with proven experience supporting and troubleshooting complex production environments Desirable Skills / Experience Network infrastructure support, including IP networking, subnets, routing, and administration of Cisco firewalls, switches, and load balancers Oracle database administration, entry SQL and PL/SQL VMware administration and virtualisation technologies VoIP/sip telephony devices and technology (Asterisk exposure advantageous) Advocating and applying technology where it has not been used previously Continuous upskilling and ability to quickly learn new technologies Communication Skills Agile delivery methodologies Our Package Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: • 10% on target annual bonus • Access to an online private GP 24/7 for you and your immediate family • Market-leading paid carers leave with up to 2 weeks off • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay • Discounted EE and BT products, including mobile and broadband • Market leading Pension scheme – 5% from you and 10% from us • Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. Ready to connect for good and help shape the future? Apply now. BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.