About this role
Purpose of the Job As a Senior Freight Operations Executive, you will take charge of day-to-day land freight forwarding operations , ensuring shipments move smoothly, on time, and according to SLA. This role is hands-on, working closely with trucking partners and internal teams to manage shipment execution, resolve operational issues quickly, and support reliable domestic freight solutions for Aramex customers. Job Description Manage end-to-end domestic land freight operations, from shipment coordination to final delivery. Coordinate daily activities with trucking vendors and third-party transport partners to ensure timely and cost-efficient execution. Monitor shipment status, proactively follow up on delays, and resolve operational issues. Ensure accurate and complete documentation, including Delivery Orders (DO), Proof of Delivery (POD), and operational records. Maintain operational performance in line with agreed SLAs and internal guidelines. Prepare and update regular operational reports, including shipment volume, performance, and exceptions. Work closely with internal stakeholders such as Commercial, Customer Service, and Finance to support smooth operations. Identify opportunities for process improvement to enhance efficiency, service quality, and cost control. Ensure compliance with company policies, SOPs, and safety standards. Job Requirements - Experience and Education Minimum Diploma (D3) or Bachelor’s Degree (S1), preferably in Logistics, Supply Chain, Transportation, or a related field. At least 2-4 years of experience in land freight, trucking, or freight forwarding operations. Solid hands-on experience in managing domestic land freight movements. Prior exposure to working with third-party transporters and vendors is required. Strong understanding of end-to-end land freight forwarding processes, including shipment coordination, documentation, and delivery follow-up. Experience preparing operational reports (shipment volume, performance, issues). Hands-on, detail-oriented, and able to work in a fast-paced operational environment. Strong problem-solving skills with a proactive and solutions-driven mindset. Good communication and coordination skills with internal teams and external partners. Able to work independently as well as part of a team. Comfortable working under pressure and meeting tight timelines. Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Adaptability Attention To Details Communication Skills Customer Centric Data Analysis Interpersonal And Relationship-Building Skills Negotiation Skills Problem Solving Project Management Teamwork Time Management