About this role
The HPC Jobs Service supports local people into exciting, long-term careers across our Project. System Administrator Wilson James HPC Permanent Benefits: • Salary starting from £29,000 per annum (depending on experience) • 8.65% bonus • Travel allowance • HPC free transport service to and from site. • 25 days annual leave • Life assurance scheme • Company sick pay • Pension Scheme 5% employer contribution • Access to online GP service for you and your dependant. • Access to an industry-leading Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and • Recognition programme. • Employee Assistance Programme that provides a health and wellbeing support service • As an employer of choice, we focus on wellbeing, training, and career progression. Fulcrum Responsibilities • Monitor the Fulcrum Support mailbox and reply to all correspondence. • Maintain the fulcrum software on behalf of Wilson James • Responsible for delivering the Wilson James HPC help desk • Deliver 'up-time' KPIs for systems on behalf of Wilson James. • Ensure system training is updated and relevant to all users. This includes the maintenance of training material. • Ensure system software developments are delivered in controlled manner through correct business change procedures. • Ensure system continuous improvement plan is drafted and delivered to support the operational CI plan. • Comfortable managing 3rd party operatives, collaborative with construction partners at all levels. • Ensure Wilson James cyber security protocols are maintained in line with current policy. • Compile accurate daily reports and forward to relevant departments and contractors. • Attend daily meetings as allocated by management • Follow the escalation process when required • Ensure all records are updated • Undertake any other work as directed by the Scheduling Manager or Team Leader Stakeholder Collaboration & Client Engagement • Represent Wilson James in client meetings, or arrange attendance. • Foster collaborative relationships with clients, contractors, and key stakeholders • Ensure proactive communication between all parties to provide required level of service Other Responsibilities • To ensure all documentation is stored in line with correct procedures and requirements • Attend contractor, internal and NNB meetings relevant to the job role. • Ensure Wilson James cyber security protocols are maintained in line with current policy. • Work in accordance with: o Wilson James policies, site procedures and training provided o Wilson James core values: o We are fair and honest in all our activities; o We treat each other with dignity and respect; o We are responsible for all our actions and accountable for their consequences; o We have an environment that enables and supports effective communication; o We will continuously develop safe systems of work to ensure no one is placed at risk in our workplaces. o Customer policies • Carry out any other reasonable request as required by your Line Manager or the Customer Qualifications: Essential • CITB Operative H&S test (must be completed before the start date) Desirable • First Aid at work • CSCS Card • Manual handling • Driving Licence • Site Specific Information Experience: Essential • Digital tools (TMS/DMS) and reporting experience. • ServiceNow/Talk too experience • Excellent organisational skills • Strong written and verbal communication skills • Ability to build trust and rapport, fostering strong internal and external relationships • Strong IT skills, particularly with scheduling software and logistics systems • Customer-focused mindset with a commitment to high service standards • Willingness to take ownership and responsibility • Reliable work ethic with the ability to maintain a structured routine • Team player with a collaborative approach • Awareness of equality and diversity principles in a workplace setting • Self-motivated, capable of quickly understanding new processes with minimal support • Experience in radio communications for operational coordination Desirable • Software development. • Previous experience using scheduling systems or similar software • Power BI dashboards For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.