About this role
What you’ll be doing
This is an excellent entry-level opportunity for someone with 1-3 years of experience who is looking to build a successful career in account management and sales. Manage a portfolio of 300 automotive dealer customers, building trusted relationships through a digital-first engagement model.Become the primary point of contact for your customers, providing proactive support, strategic advice and tailored solutions that help them achieve their business goals.Use customer insights, platform data and performance reporting to identify opportunities to improve product adoption, engagement and retention.Champion product best practice by educating customers on new features, capabilities and ways to maximise the value of their subscription.Identify opportunities to grow customer value through subscription optimisation and additional products and services.Collaborate with Advertising Specialists, Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.Manage your portfolio with a proactive, organised approach while consistently delivering outstanding customer outcomes. What we’re looking for
Experience in Customer Success, Account Management or Client Services within a SaaS, technology or digital business.A passion for building strong customer relationships and helping customers achieve their business goals.Confidence using data and insights to identify opportunities and communicate value.Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely.Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.A proactive, commercially minded approach with a focus on customer retention, growth and continuous improvement.We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make a difference, we’d love to hear from you.
A few other things we want you to know...
As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.So come and join our team - because every role is a big role in our plans to go big.