About this role
This is an entry level position into the area of project management. The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.
Essential Duties and Responsibilities
Project Set-up:
Review and set up project in LIMS (laboratory information management system)Add notes, review documentation, manage orders and contractsCommunicate project details to OperationsInitiates project kick off with client and applicable staffWorks with Operations to ensure the lab has capacity for the workCreate bottle orders and schedule couriers/field samplersEnsures regulations and requirements are met, initiates approval process, generates accounting software requisitionSample Receipt:
Manages incoming workReviews and resolves any sample log-in issues, sends client sample receipt confirmationInforms client of any log-in discrepanciesReporting:Review job list daily and manage due datesCommunicate any expected delays to clientReview reports, confirms the information is correct, issues final report to client by due dateData upload, completes and submits state reporting formsCompiles case narrativesInvoicing:
Set up delivery routeReview final invoice before sending to clientGenerates credit/debit memos, submits them for approvalSubmits revised invoicesInitiates follow up calls to confirm correct invoicingWork with collections on Accounts ReceivableClient Set-up:
Request new client reviewCommunicate lab capabilities to client, confirm sales assignments with Business Development ManagerTake new quote requests from clients, review contract requirements, review purchase ordersSubmit purchase orders for approvalAccount Maintenance:
Follow up calls and visits with clientsProvide technical supportForward leads and opportunities to the sales teamForecast upcoming workSubmit client complaints and participates in corrective actionCommunicate issues/complaints to sales and follow up with clientsQuotes and Proposals:
Initiate project reviews with Operations, QA and subcontract labsQuote generation and approvalsConfirm client contracts and pricing, confirm lab meets certification requirementsCreate quotes, submit them for approval, send to clientsUpdate status in Laboratory Information Management SystemOther duties as assigned.
Basic Minimum Qualifications (BMQ):
Education/Experience (BMQ):
Education: BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree
Experience:
6 months of client-relationship/customer service experience
Prefer some bench chemist or field experience
Requires additional lab training in methods and QA across multiple departments
Ability and/or Skills (BMQ):
Eurofins services, products, testing capabilities, technology, production, and support systemsProgram specifications and laboratory proceduresEnvironmental regulationsProcess improvement methodsQuality assurance program planContract complianceLaboratory methods and techniquesBasic knowledge of the LIMSStrong interpersonal, communication and problem solving skillsEffective time managementStrong organizational skillsLeadership skillsComputer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.Multi-taskingAdaptability and flexibilityAbility to ensure requirements for On-Time Delivery are metAttention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers. Requirements:
Authorization to work in the United States indefinitely without restriction or sponsorshipProfessional working proficiency in English is a requirement, including the ability to read, write and speak in EnglishPosition is full-time Monday - Friday dayshift with overtime as needed. Candidates currently living within a commutable distance of Knoxville, TN are encouraged to apply.
Salary starting at $62,000/yr.
Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.
*The benefits package offered will vary based on the employee's full-time or part-time regular status.
To learn more about Eurofins, please explore our website www.eurofinsus.com.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.
Find out more in our career page: https://careers.eurofins.com/
Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.