About this role
We are seeking a Technical Lead Site Reliability Engineer to drive reliability and optimize our expanding infrastructure. You'll work cross-functionally to create alignment and deliver results alongside builders who have helped to shape the success of companies such as Google, Okta, AWS, Snowflake.
We are looking for someone with experience leading small teams and has a technical leadership mindset as we grow the team. We are building the next generation data security platform for the multi-cloud era - will you join us?
You will:
As the technical lead of the Site Reliability Engineering team, you will wear many hats, but core responsibilities will include:
Hands on role helping lead a team to keep all services and other production systems running smoothlyPrepare, evaluate and maintain tools supporting and processing automation for SaaS product releaseDesign, manage, execute tools and build scripts to automate the process of creating different product packagesWork on tooling for CI and the build systemImprove the operation processes for deployments and upgradesWork closely with the Platform team maintaining the software delivery pipelineImplement and manage Continuous Integrations capabilityDevelop dashboards to quantify the efficiency of internal processes continuouslyDocument processes for support and create, maintain and execute run-books for identified situationsParticipate in an on-call rotation where you will both respond to and command incidents Experience:
12+ years of experience in Site Reliability Engineering3+ years experience working with cloud platform and cloud automation tools especially in AWSExperience and interest in SRE leadershipStrong experience with Kubernetes, Linux, AWS networking(VPC) and TerraformExperience with the GitOps model for deploymentFamiliarity with distributed version controlOther:
Bazel and Helm experience a plusUnderstanding of software configuration best practicesAbility to wear multiple hats in a fast-paced environmentHands-on, “can do” attitude and a bias for actionLow ego and high intellectual curiosity
For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
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Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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