About this role
Headquartered in Oakville, Ontario, JF Fabrics Inc, operating for over 45 yrs.?, is the leading Canadian wholesaler / distributor of home Decorative Fabrics, Trim, Drapery Hardware, and Wallpaper.
JF sells to over 15,000 customers throughout North America. The diversified customer base includes large retailers, designers and upholsterers. As well JF serves the hospitality, marine and RV industries.
The JF Vision is to be the leader in our Industry thru Reliability, Innovation and Inspiration. We succeed by engaging and enhancing our customers experience through extraordinary service, quality product and our unwavering commitment to in stock and on time delivery. Continuous improvement is a focus throughout the organization.
*Looking to add to our great team, JF Fabrics is immediately seeking an energetic and skilled *
*Customer Service Representative*
Are you committed to delivering an exceptional level of Customer Service? Do you pride yourself in being able to turn around a problematic situation for a customer?
If you share our vision for enhancing a customers? experience through extraordinary service, then JF Fabrics is the perfect company for you to succeed. Our extensive training program will position you for success through product training seminars, phone shadowing, product and procedure training, and continual development.
*The successful candidate will be responsible for*:
* Incoming calls (average 40-60 calls daily) with efficiency and accuracy * Placing orders via phone, email and/or Fax * Responding to stock availability & pricing inquiries * Tracking shipments * Reaching individual and departmental targets including call volume, average call time, order entry accuracy etc. * Handling goods being returned & organizing pick up arrangements with couriers * Problem Solving client issues
*Successful Candidate Must Have the Following Skills:*
*Personal Skills and Abilities: *Positive and confident professional demeanour and very strong communications skills in English orally and written (French language skill an asset). You easily organize your work and recall details through your superior attention to detail. The nature of your flexibility helps colleagues and customers adapt to changing circumstances.
You will guide interactions using strong listening and problem-solving skills, honed by your positive service orientation. You are naturally personable and able to form relationships that encourage cooperation and collaboration. Strong problem solving and decision-making skills are approached with reason and confidence.
*Functional Experience, Skills and Abilities: *Minimum 2 years experience in Customer Service position, call centre environment an asset. Must be very strong in Outlook. Experience in AS400 an asset, but not required.
*Advantages:*
Full time hours Monday to Friday 37.5 hours per week, based on a rotating shift schedule. Competitive compensation package, fabulous in-house training provided. For all inquiries, email [email protected]
_Candidates will be subject to standard employment background check_
Pay: $38,000.00-$43,000.00 per year
Benefits: * Dental care * On-site parking * Vision care
Work Location: In person