About this role
*RESPONSIBILITIES*
- MUST Speak Chinese and English.
- Proficiency on Microsoft Office excel & word.
- Arranging & Coordinating all aspects of group travel, including booking hotels, transportations, and activities, etc.
- Preparing daily tour assignments including tour group manifests, attractions reservation, vehicle allocations, itinerary changes, Driver orders, hotel allocations, and specific guest requirements.
- Negotiating with hotels, restaurants, transportation providers, and other businesses to secure the best possible rates.
- Bookings, database management and entry, invoicing, guest details.
- Review all travel documents to ensure all details are correct before finalizing arrangements.
- Updating clients during the trip regarding any changes in schedules or itineraries
- Managing the group?s schedule, including booking appointments with local merchants or businesses.
- Communicating with clients and providing them with information about travel plans and activities
- Dealing with and documenting complaints in an efficient and diplomatic manner.
- Providing information about hotels, restaurants, entertainment options, and other travel-related topics.
*QUALIFICATIONS:*
Exceptional customer service skills
Previous experience as a Travel Agent is an asset
Self-motivated with effective time management skills, able to manage a varied workload
Exceptional written and oral communication skills
Ability to work independently as well as part of a team
Good problem-solving ability, attentive to detail
Detail-oriented
Able to work under high-pressure.
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Job Type: Full-time
Pay: $17.60-$20.00 per hour
Benefits: * On-site parking
Ability to commute/relocate: * Markham, ON L3R 0G6: reliably commute or plan to relocate before starting work (preferred)
Experience: * Tour operator: 1 year (preferred)
Work Location: In person