About this role
*If you are an experienced receptionist with outstanding customer service and communication skills, we would love to talk to you about a wonderful opportunity! *
Bertucci MedSpa, under the direction of Dr. Vince Bertucci, a global leader in cosmetic dermatology, is looking for a *Receptionist*.
*Main responsibilities include:*
* Create a positive and welcoming experience for all patients * Maintain a polished and professional appearance and demeanour to reflect the Clinic?s commitment to excellence * Maintain a clean, organized, and professional reception area and common spaces * Manage patient flow to maximize clinic efficiency and patient experience * Open the office each morning, ensuring readiness for the day (e.g., turn on computers and music, check messages, fill liquid nitrogen container(s) * Address patient inquiries in person, over the phone, and via email with professionalism and empathy * Acquire and maintain an excellent understanding of all products, procedures, and services offered by Bertucci MedSpa * Provide detailed information about clinic services, treatments, and products to patients * Book patient appointments and manage schedule * Send and receive patient?s electronic registration form, consents, questionnaires, and other applicable forms * Welcome and check in patients upon arrival * Check out patients, including billing and booking follow up appointments * Enter bills and payments into appropriate software * Prepare rooms between patients (e.g., cleaning, tidying, restocking, etc.) * Handle mail and deliveries * Complete and submit OHIP billing, including follow-ups on rejected bills * Manage patient referrals * Follow up with patients that do not show up for appointments * Actively promote and sell clinic services, treatments, and products by educating patients on their benefits * Provide general administrative support (e.g., maintenance issues, office events, print and organize office materials, etc.) * Close office and complete end-of-day tasks * Other tasks as assigned from time to time
*Position Requirements*
* Experience in a customer service-focused environment * Experience in a medical office setting is an asset * Experience or education in medical terminology is an asset * Minimum high school diploma; post-secondary education is an asset
*Competencies*
* Excellent customer service skills * Excellent organizational skills * Excellent time management skills and ability to set priorities * Ability to work under pressure * Hands-on mentality and strong work ethic * Extremely trustworthy and patient * Team player * Outstanding written and verbal communication skills, with impeccable attention to detail * Advanced computer skills including EMR software, Microsoft Word, Excel, Outlook and PowerPoint
\*\* The position has an hourly rate and is eligible for bonus. \*\*
If you feel this position is right for you, we would love to hear from you.
We thank all candidates for their interest and application. Only qualified candidates will be contacted.
*About Bertucci MedSpa: *
Under the leadership of Dr. Vince Bertucci, a globally-renowned thought leader in cosmetic dermatology, Bertucci MedSpa?s purpose is to enrich the lives of patients by providing the best possible care and outcomes through clinical research, education, and leadership in dermatology and aesthetic medicine. Dr. Bertucci and his team believe that it is by combining the science and art of medicine that one can achieve truly outstanding results that delight patients. Their discerning clientele understands the value of natural, harmonious, and aesthetically pleasing results. Please visit our website at www.bertuccimedspa.com to learn more.
Pay: From $20.00 per hour
Benefits: * On-site parking
Ability to commute/relocate: * Vaughan, ON L4L 8E2: reliably commute or plan to relocate before starting work (required)
Work Location: In person