About this role
JOB DESCRIPTION
*Food Service Aide *
*Hampton Inn by Hilton Calgary Downtown* *Managed by Triple One Properties Ltd.*
We are seeking a warm and welcoming *Food Service Aide. *You are the face of hospitality each morning. You will be responsible for providing high-quality food and beverage services to guests, primarily during breakfast hours. This position is ideal for someone who enjoys interacting with people, is organized and thrives in a fast-paced environment.
*Key Responsibilities*
As the Food Service aide, you will report directly to the Front Office Manager. Your goal is to ensure every guest starts their day with a great breakfast and a smile. This role ensures the delivery of consistent guest satisfaction by maintaining a clean, welcoming environment and preparing and presenting food in a timely and safe manner. You will provide friendly, authentic and efficient guest service to our guest in line with the Hilton?s ?Hamptonality? spirit. Your responsibilities include:
*Guest Service and Operations*
· Greet guest with a friendly, professional attitude and help as needed.
· Prepare, stock, and maintain the breakfast area to meet brand and health standards.
· Set up food displays, restock items, and monitor food levels during service.
· Clean and sanitize food service areas and equipment before, during and after service.
· Handle food waste and recycling according to hotel and local guidelines.
· Maintain cleanliness and organization in public dining areas throughout service.
*Inventory, Stock Handling & FIFO Management*
· Receive food and beverage deliveries and verify accuracy against invoices or packing slips.
· Store stock promptly and properly in designated storage areas, ensuring items are stored off the floor and according to health regulations.
· Rotate stock following FIFO (First In, First Out) practices to reduce waste and maintain product freshness.
· Regularly check expiration dates and discard or report expired items.
· Assist with weekly inventory counts and notify management of low-stock or overstock issues.
*Guest Satisfaction*
· Greet guest warmly and ensure a friendly, prompt and professional service experience always.
· Anticipate guest needs and respond promptly to ensure a memorable stay experience.
· Resolve guest concerns or complaints effectively and escalate issues when necessary to management.
· Ensure food presentation and quality meet Hampton Inn brand standards.
· Anticipate guest needs and exceed expectations to enhance the guest experience.
· Practice ?Ultra-personalization? ensuring each guest are provided with personalize experience.
*Team Development*
· Foster a positive respectful and inclusive team environment by working cooperatively with fellow front desk agents, housekeeping, maintenance and management.
· Actively participate in team meetings, ongoing training, and Hilton brand initiatives.
· Share guest feedback and observations with team members and supervisors to support continuous improvement,
· Support new team members by helping, answering questions, and helping with onboarding when appropriate,
· Take initiative in cross-training opportunities to enhance knowledge of other hotel departments and improve operational flexibility.
*Safety and Compliance*
· Ensure breakfast operations are conducted in accordance with Health and Safety policies, Hilton policies, local/provincial regulations, and brand safety standards.
· Ensure privacy practices and proper handling of confidential guest records are always maintained.
· Maintain proper handling, storage, and labelling of food items.
· Ensure cleanliness of all surfaces, appliances, and utensils used during service.
· Maintain safe working conditions and report maintenance issues for immediate resolution.
· Respond calmly and effectively to emergencies such as fire alarms, medical incidents or power outages, following established hotel protocols.
*Additional Responsibilities*
· Assist with inven