About this role
Join the Food & Beverage leadership team at Sparkling Hill Resort and take the next step in your hospitality career.
Reporting to the Restaurant Manager and working closely with the Assistant Restaurant Manager, the Restaurant Supervisor supports the daily operation of PeakFine Restaurant and Barrique & Java. This is a hands-on, floor-focused position responsible for leading individual shifts and helping the team deliver consistently excellent service.
The Restaurant Supervisor provides leadership during PeakFine?s complimentary à la carte breakfast and refined evening service, as well as within our coffee shop and wine bar. The primary focus of this role is service execution: maintaining an active presence on the floor, providing clear direction, supporting the team and ensuring our fundamental standards are achieved on every shift.
At Sparkling Hill Resort, we believe that strong hospitality professionals are defined as much by their personality and work ethic as by their experience. We can teach menus, wine knowledge and operational systems. What matters most is composure, dependability, strong communication, genuine care for guests and a willingness to learn.
Previous supervisory experience is an asset, but we are also pleased to consider experienced hospitality professionals who are ready to take their first formal step into leadership. If you lead naturally, work well with others and take pride in doing things properly, we are prepared to support your development.
*Perks & Benefits*
Sparkling Hill team members enjoy a variety of perks and benefits in appreciation of their hard work and dedication, including:
* Deeply discounted room rates available to team members * Discounts on gift shop retail, food, and spa treatments * Extended health benefits, where eligibility requirements are met * Monthly employee incentives * Career growth opportunities through promotions and departmental transfers to expand your knowledge and industry experience
*Duties & Responsibilities: *
* Lead assigned shifts across PeakFine Restaurant and Barrique & Java, ensuring service runs smoothly, efficiently and consistently. * Maintain an active and visible presence on the floor throughout each shift. * Lead by example and provide hands-on operational support, including seating guests, clearing and resetting tables, running food, assisting with expo and supporting service wherever needed. * Provide clear direction, priorities and support to team members before, during and after service. * Lead pre-shift huddles and communicate reservations, menu changes, daily features, promotions, special occasions and relevant guest information. * Complete regular floor checks and guest table touches to ensure service expectations are being met. * Ensure established standards for cleanliness, uniforms, grooming, conduct, preparation and service are consistently maintained. * Monitor the completion of opening, closing and shift checklists, following up promptly on incomplete or missed responsibilities. * Remain calm, organized and solutions-focused during busy or unexpected situations. * Act as the senior operational lead on duty when the Restaurant Manager and Assistant Restaurant Manager are not present, escalating significant matters and keeping department leadership informed. * Consistently provide professional, friendly and engaging service. * Anticipate guest needs and support the team in creating a welcoming, polished and attentive dining experience. * Respond to guest concerns promptly, thoughtfully and within the authority of the position. * Involve management when additional support, follow-up or service recovery is required. * Record and communicate guest feedback, operational concerns and important shift information to department leadership. * Maintain a thorough knowledge of menus, ingredients, preparation methods, dietary considerations, beverage offerings and resort services. * Create a positive, respectful and accountable atmosphere durin