About this role
*Lead, Inspire, and Elevate Wellness Every Day | COP West*
Are you passionate about health and wellness and energized by creating exceptional experiences? Cedar & Steam is looking for a hands-on *Spa Manager* to help lead our new location and bring our vision for elevated wellness experiences to life.
This is an opportunity to step into a key leadership role where you will help shape the culture, operations, and guest experience of a growing wellness destination. You will lead and inspire a talented team, oversee daily spa operations, and create an environment where both guests and team members feel supported, valued, and connected.
The ideal candidate is a confident, people-focused leader who thrives in a dynamic environment, takes ownership, and is passionate about building strong teams and delivering operational excellence. Your ability to coach, collaborate, and create exceptional service experiences will directly influence the way every guest feels from the moment they walk through our doors.
If you are passionate about wellness, committed to developing people, and motivated by the opportunity to help build and grow a new location, we invite you to bring your leadership, energy, and experience to Cedar & Steam.
*Company Overview*
Cedar & Steam is dedicated to integrating health and wellness into daily life, emphasizing both mental and physical well-being through natural healing methods to foster relaxation and rejuvenation. Our boutique spa offers an affordable and convenient way to unwind daily while enhancing social interaction and personal connection. We provide sauna, steam, massage, and cold plunge services in thoughtfully designed spaces that cater to various needs - whether seeking engaging conversation and community or moments of re-energizing and relaxation. We are currently hiring a full-time *Spa Manager* to join our COP | West Location team.
*We require a candidate with flexible, open availability.* Ideally, you will be available for opens and closes, including mornings, afternoons, evenings, weekends, and holidays. Scheduling will be discussed further with selected candidates during the recruitment process. As Spa Manager, there is always an expectation to be available to support the team and the operations when needed.
*Role Overview*
The *Spa Manager* is a dynamic, team focused, leadership role at Cedar & Steam, where you'll inspire and lead a motivated team while overseeing daily operations and ensuring an exceptional guest experience. You?ll play a key part in driving both short-term and long-term goals, fostering a culture of excellence, and maintaining strong service and safety standards.
In this hands-on role, you'll mentor staff, manage training and scheduling, conduct performance reviews, and troubleshoot challenges, ensuring your team has the support they need to succeed. You?ll also drive sales, promote retail products and memberships, and maintain a clean, organized environment. Your leadership will be pivotal in delivering a 5-star guest experience and cultivating a positive, team-focused culture. Working closely with the Facility Operations Lead and Guest Experience Lead, you will ensure smooth operations and consistent service.
*Key Responsibilities*
*Sales & Financial Performance *Collaborate with leadership to meet or exceed sales targets, motivate the team to promote retail products and services, and oversee financial reporting to ensure performance aligns with revenue goals.
*Customer Satisfaction & Guest Experience *Ensure the spa delivers a 5-star guest experience by anticipating needs, resolving concerns quickly, and using feedback to improve service and retain guests.
*Oversee Staff & RMTs *Ensure the success of the spa by training, developing, and holding staff and contractors accountable, using tools like scorecards and Evolve Reviews. Collaborate with HR to recruit top talent, and ensure smooth onboarding, training, and team integration.
*Leadership & Team Support *Coa