About this role
*About Us* Kochi Stores is a family owned retail space that has been in the historic st. Laurence neighbourhood for over 35 years, offering curated pieces, exceptional service, and a warm boutique shopping experience. We are looking for someone who is reliable and experienced or is willing to learn.
*Position: Full-time Retail Associate*
*Availability:* Primarily Mondays to Fridays.
Mornings, Evenings, week days, and Holidays.
*Location:* Kochi Stores, Toronto. 83 Front St. E.
*Role Overview*
As a Retail Associate, you will support day-to-day operations including opening/closing.
You?ll bring strong customer service, attention to detail, and a positive energy that reflects our store's culture.
*Key Responsibilities:*
*Customer Service & Sales*
* Welcome customers and create a friendly, supportive shopping environment * Assist with styling suggestions and product knowledge * Drive sales by understanding customer needs and offering solutions * Process transactions efficiently using our Shopify POS system * Handle in-store pickup orders and online order support
*Store Operations*
* Maintain store cleanliness and ensure displays are neat and visually appealing * Maintain store cleanliness (Including staff common areas) by sweeping, vacuuming, mopping and dusting regularly. * Restock merchandise and maintain accurate inventory standards * Tag, steam, and prepare new arrivals for the sales floor * Support fitting room operations and manage customer flow * Help prepare for promotional events, holiday setups, and seasonal merchandising
*Inventory & Stock Management*
* Perform inventory counts and support restocking during peak hours * Assist with receiving shipments and organizing the stockroom * Ensure accurate handling of low-stock items and transfers
*Opening & Closing Support*
* Assist with opening and closing tasks such as tidying, reconciling go-backs, and securing the store * Prepare end-of-day pick-ups and restocking for next-day operations
*What We?re Looking For*
* Prior retail or customer service experience (preferred but not required) * Strong communication skills and upbeat attitude * Ability to multitask * Reliability during peak periods or be able to cover for other staff if they are unable to come in * Social Media / Digital Marketing experience is a bonus especially if you are comfortable being on videos
*Perks*
* Staff discount on Kochi merchandise * Flexible scheduling * Fun, supportive work culture
Pay: $17.90 per hour
Ability to commute/relocate: * Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience: * Canadian sales: 1 year (required)
Work Location: In person