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customer service representative - call centre @ A Medical Device Company

CAOnsiteFull-time
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About this role

*RESPONSIBILITIES*

* Answer telephone calls and assist customers. * Handle orders, complaints, and other inquiries. * Perform data entry when orders are completed or changed. * Process sales data and progress reports. * Follow up on sales leads. * Direct sales leads to appropriate member of sales team. * Answer questions about product or warranties. * Respond to emails, phone calls, and other forms of correspondence. * Promote and sell products and services. * Explain promotional offers. * Maintain client database. * Coordinate travel arrangements. * Handle billing issues. * Ensure all client information is correct. * Any other tasks may assigned * Attend conventions

*Requirements*

* Data Entry Skills, * Reporting Skills, * Administrative Writing Skills, * Understanding the Customer, * Customer Focus, * Informing Others, * Self-Development, * Attention to Detail, * Professionalism, * Microsoft Office Skills * Minimum college diploma

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Benefits: * Dental care * On-site parking * Vision care

Work Location: In person

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