About this role
You will work a few steps from where our leather gets cut, stitched, and stamped, on a small team where the founders are usually in the room, not behind a door somewhere. Most days, you are the first person a customer hears from after they have ordered something built by hand. It?s a great opportunity to help highly engaged customers for a living.
*About Dormie Workshop*
Dormie Workshop is a workshop built by golfers, for golfers. We make leather golf accessories built around the places, moments, and people that make the game worth playing: headcovers, bags, and gifts, most of them personalized by hand. We are a team based in Halifax with an additional workshop in Los Angeles, and everyone on it, founders included, works closely together.
*About the Role*
You will be the first point of contact for our customers online, through our website chat and our customer service inbox. Most days, that means turning a question into confidence, a mix up into a fix, and a personalization request into something someone cannot wait to carry. You will be close enough to the workshop to see the products you are talking about getting made.
*What You'll Do*
* Answer customer questions through our website chat, in real time * Respond to emails in our customer service inbox * Help with order status, shipping timelines, personalization details, and returns * Solve problems on the spot, and know when to loop in the team * Keep clear notes on what each customer needed and how you helped * Flag questions that keep coming up so we can fix the cause, not just the symptom
*What We're Looking For*
* Customer service experience, whether that's retail, a call centre, or online support * Strong writing. Clear, friendly, and easy to read * Comfortable running chat and email at the same time * A genuine want to help people work through a problem * Knowledge of golf is a real asset. You do not need to play, but if you know your way around a course, you will pick up the details faster * Reliable. We need someone we can count on to show up and stay sharp
*What It's Like Here*
As we said, we?re a tight knit team, so you get real access to the people who run this place, not layers of management between you and a decision. You will see new products before customers do, hear the stories behind them first, and have a say in how we solve problems, rather than reading from a script.
Pay: $18.00-$22.00 per hour
Benefits: * Casual dress * Dental care * Extended health care * Life insurance * Vision care
Application question(s): * A quick note about why you would be a good fit. Tell us your favourite golf story if you have one.
Work Location: In person