About this role
Service New BrunswickCollections OfficerR85-2026/27-311 (17132) CasualOpen competition ? ASL 5Fredericton Service New Brunswick is seeking bilingual individuals to join Central Collection Services within the Enterprise Services Branch as Collection Officers in Fredericton. Working at Service New Brunswick is more than just a job ? it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers. Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026! What We OfferAt SNB, our people are at the heart of everything we do. We are:? Human-Centered: We prioritize well-being and flexibility for our employees.? Driven by Growth: We invest in your professional development and career advancement.? Celebrating Excellence: We recognize and reward outstanding contributions.? United by Purpose: Every project you work on makes a real difference for New Brunswickers.? Empowered to Decide: We trust our teams to make decisions and innovate boldly.With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development. SNB also offers a comprehensive employee benefits package.We are a dynamic team of professionals who are passionate about providing excellence in client service by assisting individuals resolve their debts to government within their financial ability to pay.Using a variety of computerized systems, the successful candidates will work with department clients to address inquiries on collection policies and procedures in accordance to applicable legislation and negotiate repayment arrangements. This position requires a high level of independence and judgment. KEY RESPONSIBILITIES: Reporting to the Supervisor, the successful candidates will be responsible for:Addressing inbound client inquiries, including advising of applicable benefit programs and negotiating repayment arrangements in accordance to applicable legislation and collection policy.Performing outbound contacts to inform individuals of their current outstanding government debt.Calculating repayment options.Documenting debtor account collection activity and correspondence BEHAVIOURAL COMPETENCIES: The successful candidates will possess the following behavioural competencies: Client Service OrientationEffective Interactive CommunicationTeamwork and CooperationSelf-Control/StaminaESSENTIAL QUALIFICATIONS: Graduation from High School, supplemented by a one (1) year related post-secondary diploma, and a minimum of six (6) years of related experience or an equivalent combination of education, training and work experience.Subject to the response to this competition, an equivalent combination of training and experience may be considered.Written and spoken competence in English and French is required.Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.TECHNICAL COMPETENCIES: The successful candidates will possess the following technical competencies:Ability to use Office Technology, Software and ApplicationsKnowledge of Applicable Legislation and the Department's Policies and ProceduresKnowledge of department's administrative processes, practices and proceduresASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in two or more of the following areas:Microsoft Office Suite experience (ex. O