About this role
The Hotel Night Auditor, is the first point of contact in late-night hotels. Their duties include acting as a Front Desk Agent, balancing accounts from shifts and assisting hotel guests with requests.
The Night Auditors will perform the various duties and will have the following responsibilities outlined below.
* Serves as the primary point of contact for overnight hotel guests. * Auditing, balancing, and verifying daily revenue documentation * Managing the hotel?s inventory of reservations, room assignments, and vacancies * Greets guests, checking them into rooms, assists with check-outs, and providing guests with important information * Answers phones, schedules wake-up calls, and assists with reservation requests * Responds to guest inquiries, complaints, and concerns * Balances cash drawers, records errors. reconciles receipts, and investigates and resolves discrepancies * promotes hotel services and features.
Night Auditor Requirements
* High school diploma. * Past experience in customer service or hospitality. * Experience with accounting procedures and administrative tasks. * Proficiency with computers. * Analytical mind, with strong attention to detail and an affinity for numbers. * Good organizational and time-management skills. * Self-motivated, proactive work ethic. * Strong aptitude for customer service.
Pay: $21.00-$23.00 per hour
Benefits: * Dental care * Extended health care * Life insurance * On-site parking * Paid time off * Vision care
Experience: * Hotel Night Audit: 1 year (required)
Location: * Victoria, BC (required)
Work Location: In person