About this role
About the Position
B.M.R. Mfg. Inc. is seeking a highly organized, dependable and computer-proficient individual to join our team as an Inside Sales / Sales Administrator for a temporary 12?20 month maternity leave contract.
This is primarily an inside sales, customer service, sales order-entry and administrative position. The successful candidate will work closely with our Sales Manager, Owner/Operator, customers and production staff.
A significant portion of the position involves receiving customer inquiries, entering and processing sales orders, preparing quotations, maintaining customer information, communicating with customers, and ensuring orders and administrative tasks are followed through accurately and on time.
The position interacts with a wide variety of customers, including Ontario Parks, Ontario Federation of Snowmobile Clubs (OFSC), Ontario Federation of All Terrain Vehicle Clubs (OFATV), municipalities, businesses, organizations and walk-in customers.
The successful candidate will also be responsible for answering incoming telephone calls and directing customers and other callers to the appropriate team member. Some traditional reception and general office duties are therefore part of the position; however, sales administration, customer service and order processing are the primary focus of the role.
Because we are a small manufacturing business, flexibility is important. Priorities can change throughout the day, and the successful applicant must be comfortable moving between customer service, sales order entry, administrative work and other office responsibilities as required.
Key Responsibilities
Responsibilities will include, but are not limited to:
· Receive and process customer orders accurately and efficiently.
· Enter sales orders, customer information, pricing, quantities and related information into company systems.
· Prepare quotations for assigned customers and product groups.
· Assist customers with product, pricing, availability and order-related inquiries.
· Provide sales and order-entry support for Ontario Parks, OFSC, OFATV and other assigned customer accounts.
· Assist walk-in customers with product inquiries, purchases and order placement.
· Monitor incoming sales and general email accounts and ensure inquiries are answered, forwarded or followed up appropriately.
· Communicate with customers by telephone and email regarding quotations, orders, product information and order status.
· Maintain accurate customer records, order information and electronic files.
· Coordinate with Sales, Production, Graphics, Shipping and Management to ensure customer requirements are communicated correctly.
· Follow outstanding tasks, quotations and customer requests through to completion.
· Perform accurate and timely data entry.
· Answer all incoming telephone calls in a professional manner and direct calls to the appropriate team member or voicemail.
· Take and communicate accurate telephone messages when required.
· Greet and assist visitors and walk-in customers.
· Assist with general office administration and documentation.
· Use Microsoft Excel for spreadsheets, customer information, pricing and other business applications.
· Use Microsoft Outlook extensively for customer and internal communication.
· Assist with Microsoft Word and PowerPoint documents when required.
· Perform other sales, customer service, reception and administrative duties as business requirements change.
Required Qualifications
Applicants must possess:
· Strong working knowledge of Microsoft Office, with particular emphasis on:
o Microsoft Excel ? required
o Microsoft Outlook ? required
o Microsoft Word ? recommended
o Microsoft PowerPoint ? recommended
· Strong general computer skills and the ability to quickly learn new software and internal systems.
· Excellent organizational and time-management skills.
· Strong attention to detail and accuracy, particularly when entering orders, quantities, pric