About this role
*Job Summary*
_*Come and join our flock! We are a fourth-generation family run business and our mission is to provide Canadian families with a trusted, local source of healthy, high-quality poultry products.*_
_*Farm-to-plate is our thing! as Western Canada?s local premier poultry farm, we hatch, feed, grow and process organic, specialty and value-added poultry products following the highest quality standards and animal welfare practices.*_
_*Join our family!*_
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
Responsibilities:
* Ensure that all customer inquiries are handled in a timely and professional fashion by establishing and communicating priorities to the relevant internal departments. * Create and maintain strong relationships with both internal and external stakeholders. * Enter customer orders with utmost attention to detail. * Check inventory levels to assure availability or offering substitutions. * Offering customers opportunity buy products on a regular basis. * Daily invoicing - check for accuracy. * Liaise with various departments (Production, Shipping, Finance, Management) to ensure 100% customer satisfaction. * Participate in meetings to work as a team to resolve issues. * Problem solve and use time effectively to multitask and prioritize work.
Experience:
* Minimum 5 years in a customer service role within a warehouse / manufacturing setting preferred. * Food Industry experience preferred. * Fluent in English (both written and verbal communication) * Excellent communication skills, both verbal and written * Proficient in using computer systems and navigating multiple software applications (Microsoft office/SQL) * Keyboarding * Ability to handle high call volumes and work in a fast-paced environment * Strong problem-solving abilities and attention to detail
Skills:
* Excellent listening, verbal and written communication skills. * Fast learner/Self learner(inquisitive) * Quickly able to prioritize tasks and focus on high priorities. * Ability to switch focus quickly, work in a fast-paced environment. * Highly organized and detail oriented. * Analytical and problem-solving skills. * MS Office * Ability to learn in-house ERP systems * Must show initiative to learn new skills. * Be adaptable to daily requirements. * Able to take quality training notes for follow up. * Must be a team player able to adapt and be part of a great team.
Salary: $48,000 - $52,000 *(Based on experience)*
Job Types: Full-time, Permanent
Pay: $48,000.00-$52,000.00 per year
Experience: * Customer service: 5 years (required)
Work Location: In person